Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

Job Description
 

US Remote - Global Travel

Field Enablement Business Partners are an instrumental function in developing key skills in the Field teams to secure their exceptional performance, experiences and value to our customers. They equip sellers, solutions consultants, success and revenue team members with relevant programs, training, resources, and tools to provide best-in-class outcome-based selling process and customer value realization in the market.

They help Field teams develop skills, knowledge, and high-performing habits that help our customers achieve success faster, smarter, and more effectively.

They act as a Business Partner to SVP, Sales in Europe, Americas and Growth Markets.

They are responsible for:

Designing and delivering the know-how, resources i.e., materials, content, and training programs for the foundational and applied sales skills and competencies, 

Driving, executing and supporting numerous regional and (at times) global enablement efforts.

Becoming a trusted partner to field leaders as well as the individual contributors

Improving the effectiveness and efficiency of our Field team to demonstrate differentiated value to our customers. 

Owning tools that employees in their BUs need to thrive in their roles.

The role is instrumental in developing skills to speak our customer's language, articulate their unique business processes and recognize buyers/personas. This role helps sellers maintain relevancy's at every single touchpoint in the end-to-end sales engagement lifecycle. The role is responsible for collaborating across cross-functional departments to deliver cohesive enablement programs at the right time. 

The Field EBP designs and applies leading learning principles on enablement programs to accelerate comprehension and demonstration of new sales skills in the field.

The ideal candidate will have strong experience in advancing selling skillset's in the field, executing sales enablement programs, and the ability to drive cross-functional teams through outcome-based enablement strategies. 

This role requires a well-rounded individual with excellent organizational and interpersonal skills and a proven record of accomplishment in leading sales enablement programs.

Key responsibilities :

Be the trusted enablement business partner to of sales/success/revenue/sc leaders and sellers in relevant theatre

Create Enablement plans to achieve business results

Create content and deliver training programs to achieve results

Define and deliver to enablement metrics to increase sellers' productivity and reduce churn

Program Development and Delivery

Onboarding and Ongoing development

 Other deliverables:

Provide sellers with relevant knowledge, skills and tools to achieve sales objectives/priorities

Advocate for the sellers/learners and global enablement programs

Represent enablement in sales meetings/calls (QBRs, All-Hands, etc.)

Drive awareness of global and regional enablement programs

Drive feedback into global enablement programs

Run effective enablement research and discovery

Collaborate with the broader enablement team and subject matter experts on enablement programs, content, curriculum, deployment and metrics

Leverage global knowledge assets to construct, deliver or facilitate enablement solution for regional specific sales enablement needs

Reduce the noise in the field and provide clarity to relevant enablement that drives sales priorities/strategies

Manage and communicate enablement portfolio including, launches, updates, and success metrics

Collaborate with cross-functional teams on enablement priorities

Run effective enablement prioritization with stakeholders

Build content and facilitate deliveries as appropriate

Qualifications / Capabilities / Experience:

5+ years in sales enablement

5+ years in sales or supporting sales roles

Experience in the SaaS technologies 

Experience in Customer Experience Management, CCaaS is a plus

Ability to build trusting relationships with stakeholders

Manage stakeholder partnerships

Demonstrate leadership and collaborate across all levels of the organization

Excellent communicator

Active and empathetic listener

Courageous, transparent and articulate communicator

Comprehends and articulates sales methodologies and operating models

Read and interpret sales performance reports for strengths and gaps

Architect/Construct outcome-based enablement programs

Ability to facilitate design thinking, human centric enablement sessions

Ability to remain agile in changing and fast-paced environment

High energy with positive energy and a growth mindset

40% Global Travel

Why You'll Love Sprinklr:

We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.
 

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
 

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
 

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
 

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.

Compensation Range

$134,000 - $178,000 - $223,000

The base salary range for this role at minimum, midpoint and maximum is shown above. It is not typical for a candidate to be hired close to or at the maximum of the salary range. At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location. Base pay also depends on the relative experience, knowledge, skills to our internal peers in the role.  Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in Sprinklr’s  discretionary bonus plan, commission plan and/or equity plan, depending on role.

US-based Sprinklr employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection.  The US-based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.