Job Purpose

The position is responsible for the service and maintenance of office automation equipment and service calls within Nashua Tshwane and its service areas.

Experience and Qualifications Required: 1 – 4 years’ experience in the office automation field Valid driver license Own reliable vehicle Duties and Responsibilities: Service and maintain equipment in the Nashua Tshwane service base. Ensure that Customer downtime is always kept to a minimum. Ensure that Customer Uptime and capabilities is at full potential. Ensure that service call is always done and completed cost efficiently. Ensure that part, Toner, and other service deliveries reach maximum life expectancy. Ensure that preventative maintenance is completed and scheduled as per the requirements. Take responsibility for all stock allocated to the technician. To follow the correct procedure when receiving a call and when a call is completed within the Workwide system. Fully install, MFP, (if required) and supply training to the customer on new Products. To ensure that the Service Coordinator is given accurate information relating to service calls and installations. To complete all necessary paperwork relating to your job and to ensure that it is presented in a decent manner and on time. Must be open and willing to be cross trained over all technical lines of business to promote better productivity and to provide assistance if needed. To keep the Technical Manager informed on problems relating to your job, either technical or customer, and to maintain an awareness of the customer’s needs. Skills and Attributes: Accuracy, attention to detail, proactive, self-starter and neat. Punctual, honest, hardworking, loyal and dedicated to client service. Excellent communication and writing skills. Ability to work in a team as well as on your own. Must be able to work within the framework of deadlines and be able to complete tasks within these time constraints. Other Assignments:

Prepared to work overtime, attend training sessions over weekends from time to time as well as meetings as and when required.

This description is a general statement of required major duties and responsibilities performed on a regular and continuous basis. It does not exclude other duties as assigned.

Should you not hear from us 2 weeks after the closure date, please take it that your application has not been successful.