Job Description SummaryThe Senior Field Service Engineer performs on time and accurate Preventative Maintenance in one or more modalities of equipment. The Senior Field Service Engineer is aware of and follows all Field Modification Instructions and/or Instrument Service Information bulletins. Works independently to trouble shoot and perform moderately complex repairs on assigned equipment. Independently performs and leads equipment installations in one or more modalities. Responsible for driving customer satisfaction through Service Excellence.

This is a remote role that requires the candidate to work onsite at customer locations and occasionally from home office.  To provide onsite customer support, candidate needs to be able to work in the Orange County CA area.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job DescriptionKey Roles and Experiences

Perform timely and accurate preventative maintenance of medical equipment with a hospital or healthcare system to ensure optimal delivery of healthcare services to patients

Perform troubleshooting, service repairs and installations of moderate complexity

Lead communications with customers and serve as escalation point for customer related concerns, including installations

Own customer issues from dispatch or identification of issue to resolution.

Proactively engage with other team members to ensure appropriate solution for the customer

Leads installations, validations, maintenance, and service repair needs on designated equipment.

Leverage customer knowledge and relationships to assist customers and service sales with contract and on demand revenue growth.

Maintain relationships with customers and ensure timely communication, resolution and proper follow up to drive customer satisfaction

Adhere to company policies, procedures and hospital protocols to ensure regulatory and compliance requirements are met; ensuring documentation of all work performed is captured daily, including debriefing including metrics and ordering parts

Partner with the customer and/or the sales team to recommend value-added services that will help the customer run their business more efficiently

Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues

Required Qualifications:

Associate degree in related field or equivalent military education to an Associate’s degree and a minimum 4 years of experience servicing electronic and/or medical equipment; OR high school diploma/GED and a minimum 6 years servicing electronic and/or medical equipment

Must have and maintain a valid Driver’s License

Experience with Web applications as well as Microsoft suite of products

Ability to be available after hours and/or work a rotating on-call schedule including weekends

Demonstrated ability to manage multiple, competing priorities while maintaining customer satisfaction

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Special Physical Requirements:

Must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time.

Must also be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity.

Specific vision abilities required by this job may include color, close vision, distance vision, peripheral vision and depth perception.

Desired Qualifications:

Experience in a healthcare/clinical setting.

Experience interfacing with external customers.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership –always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.

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For U.S. based positions only, the pay range for this position is $72,000.00-$108,000.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Relocation Assistance Provided: Yes