2024-10-28
US, WA - Seattle, WA - Seattle Position Type: 4
Job ID: 24-37454 Apply Now
Responsible for a broad scope of operational support and install, move, add, and change (IMAC) requests supporting the IT infrastructure in office environments, reservation centers, and airport locations. '-Provides service and customer support during field visits or dispatches. -Diagnoses errors or technical problems and determines proper solutions. -Produces timely and detailed service reports. -Documents processes. -Collects and analyzes performance data to provide technical assistance. '-Ties workflow to schedule
-Accurately documents solutions related to complex issues
-Creates workaround procedures when standard procedures have failed and ensures issues are resolved
-Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers
-Builds positive relationships with customers
-Ability to use a ladder

Quals--
Responsible for implementation and support of desktop devices, applications, peripherals, telephone systems, network devices, airline specific equipment ( Kiosk, Flight Information Display Systems, Ramp Information Display Systems) and multiple server platforms.

Perform, as specified in the Service Request, the physical relocation of any IT infrastructure devices (PC workstations, peripheral devices, phones, network routers, airport devices, etc.).

Perform upgrade services (adding to or changing a workgroup computer, workgroup peripheral, or software) as specified in the Service Request.

Verify the asset in accordance with Company policy prior to the move.

Update asset management systems.

Troubleshoot and resolve all hardware and software problems supported by Field Operations.

Communicate with the Field Planning and Project Management organization. Duties may include research, providing input into work orders, and occasional assistance with site surveys.

Perform preventative maintenance on operational devices.

Coordinate external vendor services.

Install, customize, maintain, test, and troubleshoot operating systems and other systems software

Provide on-site, and on-call 7x24x365 support, as needed.

Provide technical support, as needed, to the enterprise.

Configure, install, maintain, test, and troubleshoot hardware systems

Perform root cause analysis to quickly recover from service interruptions, and to prevent recurring problems.

Implement changes to platforms with minimal impact to the business by following enterprise standards and procedures.

Coordinate activities with internal/external technology owners/service providers


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com.
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