Goodyear. More Driven.

 

Primary Purpose of the Position:

As Off-the-Road Technical Support Manager, you will apply technical/business skills related to off-the-road (OTR) tires to continue to improve Goodyear OTR products and support our customers to achieve the lowest cost of ownership. You will encourage the growth of the global Field Engineering team core service competency.

 

Primary Responsibilities:

You will work with the Field Sales team to ensure the right tire is being applied to maximize product performance and minimize warranty risk (work with customers to match product features and benefits with their needs).  

You will represent the eyes and ears of the Field team as the conduit to the Development Engineers in order to quickly respond to field issues or changes for continuous improvement. Report on all priority P-number development builds delivered to customers in your region, with emphasis on large haulage tires.        

You will aid in the performance reporting and overall continuous improvement effort of the large haulage tires program. Be prepared to travel globally to aid in the expansion/development of global Sales and Support team.   

You will use and experience in using the OTR warranty database to submit claims, approve claims and track trends in the product performance.  

 

Job Requirements:

You have Bachelors degree 

You have 5 or more years of experience in the tire industry or OTR (experience could be in service, production, quality and/or technical areas related to tires)

You have thorough knowledge of tire applications and proper placement

You have successful work with dealers/end-users on a face-to-face basis, listening to, evaluating and helping to solve customer needs

You have history of working with cross-functional groups and influencing others to positive action without direct control

 

Goodyear is one of the world’s largest tyre companies. It employs about 74,000 people and manufactures its products in 57 facilities in 23 countries around the world. Its two Innovation Centers in Akron, Ohio and Colmar-Berg, Luxembourg strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate.