Job Purpose and Summary

Field Engineer - Production Print
(Limerick - Dublin)

This role relates to the provision of field service and support to Inkjet/Toner production devices and customers, as defined in the DP&S Structure. This role predominantly relates to PP/CP/WF/LFP service and support. Given the need to optimise resources there may also be a lesser requirement to support "Workspace Engineer" activities. Progression thresholds from Workspace to Production Engineer, and within grades/zones are defined by Service Management and subject to change. This role provides on-site direction and technical and engineering support to customers for one or more professional/commercial/wide-format hardware products. Effectively carry out service calls, ensuring adherence to standard call procedure and maintaining quality standards. Achieve a high first-time fix rate, minimum recalls and maximise customer satisfaction and commercial
efficiency.

Effective Break Fix Service, Fault Finding and device management including modification deployment and PMs, and for Production DevicesTrained on Production Toner, Inkjet Wideformat & LFP devices and technologies as deemed required by Service Management .To Support Workspace Service on an ad-hoc basis as needs require.Be prepared to provide out of hours cover on a pre-notified and pre-agreed basis based on adhoc or contractual customer requirementsContributes on major installs and projects in conjunction with key stake holders.Is able to demonstrate the ability to resolve complex problems outside of the normal fault-finding process.Site responsibility duties-Supports ASM as needed in customer interactions, training customers in product usage, maintenance and advanced applications of products.Manages stock checks for nominated customers. Optimize the car-stock inventory and rotation, and balance this against return to fit (RTF) visits, as applicable.Advance notice Overseas Activities: Undertake training, support UK&I Installations, and potential decommsDemonstrate commercial awareness – understands the need to increase total billable volume. ·Supports the customer and colleagues by taking ownership of technical problems and sees them through to a satisfactory conclusion.Awareness and understanding of Canon’s contractual obligations, the generic service level agreement.Demonstrates high level of proactive customer interaction to bring added value.Implement Escalation procedures as per policy and when required provide technical escalation support for colleagues, Senior CP/PP Engineer and FSSEnsure all activities are recorded correctly in line with company guidelinesMaintains close working relationship with the TT&S department and other key stakeholders. ·Identifies performance improvement opportunities and has the ability to work unsupervisedAdvise the customer when chargeable work is required and seek the required authorization prior to undertaking this activityFully comply with company policies and Health & Safety Guidelines (following the local legislation) ·Completion of Production specific site survey documentationEnvironmental assessment awareness (humidity, airflow, temperature) .Liaise with third party finishing service providers to resolve our customer issuesAble to take and interpret data and machine traces.

What we give

With Canon, you'll get the support and encouragement you need to grow, from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us. You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.

Salary - €45,498 - €48,026 (no bonus) + Company vehicle 

25 days holiday (increasing to 27 with long service)

Company Pension Scheme

Life Cover for those in the Pension Scheme 

Summer Hour policy

Awards programme

What we ask

Experience in customer interactive role on servicing of Production Toner/Inkjet/Wide Format printers. Hardware and software skills, experience and knowledge. Alternatively experienced on Canon Office products and demonstrates the enthusiasm, customer focus and technical ability to progress to the role of Production Engineer

You will need

Act as a Team PlayerApply High Standards of AccuracyCreate Solutions to ProblemsDrive for Results Focus on the CustomerTake Ownership and Accountability

Further Information

Canon UK champions hybrid working as follows (3 days office / 2 days remote) coupled with a flexible core hours policy. You will be part of an energetic and innovative environment with more than fifty different nationalities! Lastly, you will find that Canon encourages continuous Learning and Development with a wide range of resources and support available on demand. 

Does this seem like a great fit for your career expectations? We are excited to hear from you! 

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Canon is an equal opportunity employer. Canon recruits, employs, trains, compensates and promotes regardless of race, religion, national origin, sex, disability, age, veteran status or other protected status as required by law.

At Canon we have a clear vision: to be committed to creating a more inclusive and equitable culture where employees are valued and can thrive personally and professionally.

Canon also has a strong commitment to sustainability,  encompassed by our Kyosei philosophy of living and working together for the common good, focused on reducing our environmental impact and creating opportunities to make positive social contribution.