Field Investigator - Real Estate Complaint Coordinator - Repost Gardiner , Maine , United States | Investigative | Full-time Apply by: March 3, 2025 Apply with Linkedin Apply Department of Professional and Financial Regulation (and Boards) - Office of Professional and Occupational Regulation Job Class Code: 0067 Grade: 22 (Professional/Technical) Salary: $47,174.40 - $65,832.00/Annually Location: Gardiner, ME Opening Date: February 13, 2025 Closing Date: March 3, 2025 The Office of Professional and Occupational Regulation announces its search for a Field Investigator (Real Estate Complaint Coordinator) with the Real Estate Commission. This is professional services work involving the investigation of complaints and/or allegations resulting from real estate brokerage transactions. Responsibilities include interviewing complainants, respondents, and witnesses; gathering facts and information; and preparing written conclusions that address the complaint’s issues, supported by investigation findings. Primary responsibilities include: + Provides information through daily interactions with licensees and the general public relative to Maine real estate brokerage statutes and Commission rules. Communications require considerable tact to explain laws, rules, and common practices. While most communication is conducted via telephone or email, the Field Investigator will be required to address in-person interactions with licensees and consumers in the Gardiner office. + Investigates consumer complaints alleging violations of applicable laws, rules, and regulations in order to determine validity and initiate disciplinary action if required. + Some off-site travel may be required to conduct agency audits or inspection of agency records. + Respond to telephone calls and email inquiries in a timely fashion. + Communicate effectively and appropriately with real estate licensees and consumers. + When investigation initiated, all complainants to be contacted by phone or email + Interview all licensees named in complaints during the course of investigations and document the results of those interviews in complaint files. + Maintain investigation file documents in date order. Ensure copies of all investigation related email communications and interview notes are included in file. Maintain and update electronic storage of records as required. + Prepare investigation reports and recommendations based upon evidence gathered during the course of investigation and documented in the complaint file. + Participate and contribute to Core Course development and licensing examination reviews. + Assist with Commission meeting preparations and escort attendees as required. + Prepare and present the Director's case in Hearings before the commission members as directed. + Ensure all email communication, computer records, and investigation files are maintained and archived in accordance with state requirements. Skills or knowledge required: + Knowledge of real estate brokerage practices. + Ability to interpret and explain pertinent laws, rules, and regulations. + Ability to evaluate information, arrive at logical conclusions, and make sound recommendations and decisions. + Ability to conduct research and statistical analysis. + Ability to plan, set, and administer program goals and objectives. + Ability to communicate effectively orally and in writing. + Ability to use applicable computer programs. Interpersonal Skills: Must be able to address consumers and licensees with courtesy, tact, empathy, and maintain effective communication when working with individuals who are distressed, argumentative, hostile, or who lack perspective; must also effectively communicate and work with coworkers as team members. Minimum qualifications: A six (6) year combination of education and experience providing paralegal, investigative, mediation, research, and/or analytical skills. Preference will be given to those applicants: Preference will be made for candidates with experience as a real estate brokerage licensee. Contact information: Questions about this position should be directed to Catherine E. Pendergast, Director, at catherine.pendergast@maine.gov or to Jeffrey Hill, Deputy Director, at jeffrey.e.hill@maine.gov (jeffre.e.hill@maine.gov) . Application Instructions: Interested applicants need to apply online by selecting the "Apply for this opening" button along with uploading a cover letter, current resume, and copies of any transcripts or certifications you wish to have considered while evaluating your application. In order for us to properly determine if you meet the minimum qualifications for any posting, you must be sure your resume includes month and year for any experience listed along with the duties and responsibilities associated with each particular time period. Any experience that was not full-time employment should be identified as such. If you require a paper application, please download and print one here https://www.maine.gov/bhr/state-jobs/application-process or contact our office at 207-623-6700. Paper applications for this posting should be submitted along with cover letter and resume before the closing date to Security & Employment Service Center, 45 Commerce Drive, Augusta, ME 04330 or faxed to 207-287-2018. Be sure title of the job you are applying for is included. Applications cannot be accepted after the posting closing date. Benefits of working for the State of Maine: No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including: + Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave. + Health Insurance Coverage – The State of Maine pays 85%-95%of employee-only premiums ($11,196.96 - $12,514.32 annual value), depending on salary. Use this chart to find thepremium costs for you and your family, including the percentage of dependent coverage paid by the State. + Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($387.92 annual value). + Retirement Plan– The State contributes the equivalent of 13.29% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS) for MSEA, or 18.09% for Confidential employees. State employees are eligible for anextensive and highly competitive benefits package (https://www.maine.gov/bhr/state-jobs/compensation-benefits) , covering many aspects of wellness. Learn about additional wellness benefits for State employees from theOffice of Employee Health and Wellness (https://www.maine.gov/bhr/oeh/) . Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time. There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role. As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics. If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request. Thinking about applying? Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you’re currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your lived experience and passion set you apart.