About This Opportunity The Field Operations Manager will play a critical role in managing and executing corporate projects, with a particular focus on GFS’s rapidly expanding service and preventative maintenance business. This position requires a highly organized, detail-oriented individual with strong project management skills, experience leading a team of Field Service Technicians, and the ability to establish metrics that support business growth. The ideal candidate will have experience in a manufacturing environment, possess excellent communication skills, and be adept at managing cross-functional teams to achieve business objectives. This position can be fully remote depending on candidate location and expected travel will range up 75% for field operations support. Global Finishing Solutions (GFS) is the leading manufacturer of paint booths and finishing systems for a wide variety of industries. Our strength is in custom building finishing equipment to meet the unique needs of each customer. From sales and engineering to marketing and manufacturing, this variety of work makes our jobs exciting. As a mid-size manufacturing company, our employees are best supported through direct interaction with their co-workers. What You Will Do + Recruit, develop, and lead teams of technicians to accomplish strategic initiatives effectively and efficiently. This includes motivation, training, and performance reviews for direct reports. + Manage service delivery and special projects through cross functional teams and outside contractors, as needed, to achieve maximum performance of the organization. + Establish and manage the department’s operating budget. + Define operational, performance, and financial metrics for the department; periodically report on status. + Develop and maintain field service standards, training systems, processes, and best practices that ensure high-quality delivery of responsive and effective customer support, exceeding customer Service Level Agreements (SLA’s) when applicable. + Manage third-party service provider agreements; monitor performance metrics, maintain feedback systems, and address performance issues through appropriate corrective actions. + Develop and implement processes that deliver expected business results at a high level of customer satisfaction. + Coordinate resources to resolve issues raised by customers, both external and internal. Effectively communicate and engage in problem solving with other managers and stakeholders. + Assist Leadership in developing short-term tactical action plans that align with business unit strategic initiatives and long-term company objectives. + Provide leadership within the business unit and across other areas of the company by demonstrating behaviors consistent with GFS corporate values. Promote and enforce GFS policies, procedures, and codes of conduct. What You Have to Offer + Bachelor's Degree in related field and 7+ years' experience in a similar role. + 5+ years of experience in management of technical personnel, including direct and 3rd-party resources. + Demonstrated cross functional leadership experience. + Demonstrated ability to define individual and team goals. + Ability to mentor and develop remotely located team members. + Ability to identify and develop department initiatives that support business objectives. + Ability to analyze financial and team performance and implement improvements. + Ability to facilitate cross functional projects. + Ability to create a clear vision and path for strategic growth of the organization and the business. + Ability to manage talent within department to achieve goals and ensure alignment with GFS core values. What We Have to Offer + We offer a competitive compensation package, generous incentive plan, 401k and profit sharing, health, dental, vision, life insurance, short- and long-term disability. + Development and career advancement opportunities. + Opportunity to make your mark in a highly dynamic and growing work environment where you are empowered to make decisions and share in our company’s success. Careers at Global Finishing Solutions We believe that every employee ‘makes their mark’ on a company. A rapidly growing business, we are continuously seeking candidates to fill both new and vacant positions. Join us and see how you can make your mark. To apply for the position, please go to www.gfscareers.us About Us Global Finishing Solutions (GFS) is the leading manufacturer of paint booths and finishing systems for a wide variety of industries — including automotive collision repair, aviation, industrial manufacturing, marine, military and defense, rail and transit, trucking and wood finishing. Our strength is in custom building finishing equipment to meet the unique needs of each customer. From sales and engineering to marketing and manufacturing, this variety of work makes our jobs exciting. Learn More About Us + https://globalfinishing.com/about-us/our-company/careers/ + https://www.youtube.com/user/globalfinishing + https://www.linkedin.com/company/global-finishing-solutions-llc/ GFS is an equal opportunity employer and committed to a diverse workforce. Veterans, women, and minorities are encouraged to apply. GFS does not discriminate based on race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender-identity or any other characteristic protected by law.