SUMMARY: Performs basic desktop, printer, and network installation, configuration, and troubleshooting at designated sites. Performs basic server setup, installation, and configuration. Utilizes network server administrative tools to accomplish system tasks. Trains and directs the work of the Field Operations team to ensure projects are completed successfully and customer needs are met. ESSENTIAL DUTIES AND RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Job Tasks Descriptions 1. Manage the planning, installation and integration of the District networks for all user devices including desktop, laptop, audio-visual, and mobile devices. Directly audit switches and network equipment using district management consoles as well as oversee the processes by which the team jointly monitors these systems for performance, tuning, and appropriateness of configuration. Provide back-up support to analyze, diagnose, and maintain district computing systems in assigned geographic areas. 2. Supervises the Field Operations team to ensure that projects meet success criteria and exceed service level agreements or customer expectations. Coordinates projects and operational responsibilities of the team to balance load and manage demand to maximize operational quality of service and the rate of innovation. 3. Report analysis and strategic planning to the Director of Field Engineering to ensure that the performance of individuals and teams is the level necessary to assure success on projects and initiatives. Coordinate with all members of Information Technology (IT) leadership to ensure that internal and external service level agreements and project progress are on track. 4. Evaluate, facilitate, and provide training for Field Operations. Personally maintain the professional technical ability to evaluate and direct the quality of configuration and service provided by Field Engineering. Responsible for performance evaluation and growth plans of the Field Operations team. Responsible for College Aide employee initial training and placement in the Field to help assist the Field Operations team. 5. Manages the planned test processes to maximize network and device fleet quality of service. Provide a change management process and log configurations to ensure accountability and facilitation of forensics and root cause analysis of network incidents. 6. Coordinates with District Leadership and Project Managers to prioritize project deadlines in relation to departmental resources and operational load. Manage expectations and appropriateness of messaging to facilitate strong collaborative relationships and realistic perspectives. Owns all aspects of communication between IT Field Operations team and other IT Teams and helps to develop and implement communication plans in support of various projects and initiatives. 7. Works with IT Service Desk to ensure Ticket Prioritization and Escalation Process are implemented. 8. Ensure security best practices, incident response, evidence handling, and protection of data privacy in regards to field engineering under the direction of the District’s Principal Systems Architect and Security Lead. Facilitate security awareness, best practice, and education in support of the Field Operations team, end-users, and active district vendors. 9. Maintain a research regimen of emerging technologies, practices, and policies that might advance the capabilities, service qualities and security posture of the District 10. Perform other job duties as assigned. EDUCATION AND RELATED WORK EXPERIENCE: - Bachelor’s Degree in Computer Science, Business, or related major. Four (4) additional years of similar or relevant experience may be substituted for this requirement. - Advanced degrees such as MBA or (2) additional years of experience preferred - Minimum of (6) six years of progressively advancing systems administration and/or technical supervisory experience. - Experience with systems lifecycle management