Must be located in the specified market area. Local travel required up to 75% of the time.
About this opportunity:
The Field Performance Advisor (FPA) is responsible for driving optimal performance and continuous improvement among our Suppliers by engaging in regular site visits to consult and engage directly with Suppliers to correct real-time discrepancies and identify ways to improve crew effectiveness, tool utilization, and quality. The FPA will utilize their knowledge and expertise to consult with Suppliers and develop process improvements that can be integrated across sites and markets throughout the country The FPA role will partner directly with market Suppliers as a representative of Ericsson to share feedback, recommendations, and work closely with various support groups to implement more efficient and standardized ways of working.
What you will do:
Assess and interpret site performance indicators such as cycle time, COP accuracy, JHA adherence, Ericsson tool usage, construction quality, and specific customer requirementsIdentify improvement areas in Supplier performance based on analysis, provide feedback to the Territory Director and Suppliers, and collaborate with Suppliers to implement corrective actionsCollaborate with suppliers on-site to perform root-cause analysis of performance issues, resolve problems, and ensure immediate corrections related to safety and construction discrepanciesPlan daily and weekly site and supplier visits strategically to meet key objectives and enhance market performance, taking into account suppliers’ KPIs, performance, and current needsServe as a liaison for Ericsson’s Senior Construction Managers and Project Management teams to assess and support market-level on-site requests, including customer meetings, site access, and construction drawing validationDevelop and propose process improvements for Supplier’s site construction and Ericsson tools based on performance metrics, working with Automation teams to enhance tools and efficiency. Collaborate with nationwide Field Performance Advisors to address systemic issues and suggest cross-market improvements.Gather and report supplier performance data for deployment process changes and trials, providing support for business cases for new features or working methodsEstablish strong relationships with market Suppliers to promote continuous improvement and mutual feedback between Ericsson and the SupplierEnsure Suppliers understand and follow Ericsson and customer procedures, methods, and tools relevant to their assigned sitesContinuously refine and provide feedback on Ericsson and customer-specific training and information to enhance delivery performance accuracy using Site Tracker and Power BI metricsSupport Governance for quarterly Supplier business reviews, report field findings on supplier performance, propose improvements, and manage field-related actions from QBRsThe skills you bring: A bachelor's degree is preferred, along with at least 7 years of relevant experienceSkilled in providing design solutions and advising on the sequence of operationsComprehensive knowledge of general construction processes and proceduresProficient in managing and directing suppliers, estimating construction scope, and more (including Civils, Ground, L&A, Backhaul, Maintenance Work)Familiar with enforcing Ericsson and client construction and quality standardsCapable of interacting with customers, property owners, and other necessary internal and external personnelExtensive understanding of contracts (leasing, vendor, and customer-related) and strong financial skillsProven ability to collaborate and build positive relationships with suppliers or other external partnersExperienced in leading or motivating teams to achieve optimal performanceThorough understanding of health and safety regulations relevant to Ericsson and its suppliers in the local marketCompleted an approved 30-hour OSHA course for the telecommunications industryExperience with Ericsson equipment portfolio is advantageous
Behavioral competencies:
Performs at a high level with minimal supervision in a fast paced and fluid work environmentProactively analyzes issues, identifies problems, and makes sound decisionsAbility to collaborate and partner with Suppliers for successful deliveryAbility to understand performance metrics and analytics and identify areas of improvementStrong verbal and written communication skilllsAdvocates and generates a positive work environment and culture that embodies Ericsson’s core values.
Typical Interfaces:
Internal
Market Project Team, Customer Unit (CU), Customer Project Management , Environmental Health & Safety (EHS) , Ericsson Automation and Operational Excellence team, People Function
External
Customers, Third Party Suppliers
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.mana@ericsson.com
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.
Primary country and city: United States (US) || Plano
Job details: Service Delivery Manager