Field Quality Performance Engineer Country/Region: US Location: Lafayette, IN, US, 47904-1863 Req ID 74933 | CSS Lafayette Staff, United States ZF Active Safety and Electronics US LLC **Job Description** **About the Team:** The Field Quality Performance Engineer is responsible for tracking and monitoring the global field quality performance to control and reduce field quality related costs and complaint rates. The task includes root cause analysis and definition of corrective actions and their documentation with the objective of permanently containing various product warranty claims. The Field Quality Performance Engineer is part of a cross-functional team and works closely with our regional claim investigation center, the development department, the legal department, production facilities, suppliers and customers. The continuous improvement of the field performance and thus the reduction of the warranty costs of the product segment (PS) is in the foreground. **What you can look forward to as a Field Quality Performance Engineer:** + Manage the global nonconformity cost-warranty (NC-Warranty) recall costs and field quality performance indicators for the product segment (PS). + Responsible for the implementation of the standardization/excellence defined by the Division/Board of Management to increase functional efficiency. + Accountable for product field quality (performance) within the PS and ensuring proper field monitoring (risk management). + Manage the resolution of significant (SIR) and safety (PPAC) PS issues. Track progress and ensure closure, including lessons learned. + Assess financial risk to SIR and PPAC and ensure that this is considered and aligned with finance department (specific provisions). + Ensure SIR/PPAC communicates with the various regional customer teams (define/maintain failure type analysis standards; for use in the Regional Claims Investigation Center (CIC)). + Negotiate with customer and/or supplier regarding the cost of SIR issues and align with the customer teams (NCC warranty impact assessment). + Evaluate financial risks and corresponding measures (Q risk report, provision, risk calculation). + Support the process expert to ensure an efficient "complaint management process" (focus on PM/Region interface). **Your profile as a Field Quality Performance Engineer:** + Bachelor's Degree in Engineering. + 5+ years of work experience in Quality, Manufacturing, or Process Engineering required. + Solid understanding of vehicle system complexity is required. + Demonstrated knowledge of root cause analysis tools (8D, Fault Tree Analysis, Pareto, Statistical Tools, etc.). + Must have a comprehensive understanding of the following quality management and tools: Product Lifecycle Management, Automotive quality standards (SPC/MSA/FMEA), Production Part Approval Process (PPAP - AIAG), Production Process & Product Approval (PPA - VDA 2). + Must have the ability and willingness to travel up to 10% of the time. + Must be proficient in MS Office Suite. **Preferred Skills & Experience:** + Automotive experience in matrix environment. + Six Sigma Green Belt. + Experience with Power BI and/or MiniTab. **Why Choose ZF? What We Offer:** + A supportive collaborative team environment + Annual Incentive Plan + Paid Vacation + 401k Plan + Health Care Benefits + Paid Holidays + A strong diversity culture + Supportive Employee Groups and community outreach activities Be part of our ZF team as Field Quality Performance Engineer and apply now! DIVERSITY COMMITMENT: Diversity, Equity and Inclusion are more than just words for us. They are at the core of the ZF Way that propels our team members towards their utmost success. We strive to build and nurture a culture where inclusiveness is a natural reflex. We actively seek ways to remove barriers so that every member of ZF can rise to their full potential. We aim to embed this in our legacy through how we operate and build our products as we shape next generation mobility, safety, sustainability and social justice. With four generations across 118 nationalities in 41 countries, ZF combines a unique variety of backgrounds, perspectives, and ideas. Together, we solve problems, drive innovation and shape next generation mobility. Our company is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with us and are in need of accommodation or special assistance to navigate our website or to complete your application, please contact us. Requests for reasonable accommodation will be considered on a case-by-case basis. ZF is an Equal Opportunity and Affirmative Action Employer and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Equal Employment Opportunity/Affirmative Action Employer M/F/Disability/Veteran **What does DEI (Diversity, Equity, Inclusion) mean for ZF as a company?** At ZF, we continuously strive to build and maintain a culture where inclusiveness is lived and diversity is valued. We actively seek ways to remove barriers so that all our employees can rise to their full potential. We aim to embed this vision in our legacy through how we operate and build our products as we shape the future of mobility. Find out how we work at ZF: