As a Technology Service Support Representative, you will provide top-notch services and repairs for a variety of our company's products and systems at customer locations within a designated geographic area. This role requires handling a full workload in both standalone and networked environments.

Job Duties and Responsibilities

Achieve Productivity Goals

Meet or exceed expected productivity levels based on assigned workload and experience.

Manage your territory, inventory, and customer relationships efficiently.

Showcase excellent technical and customer relation skills.

Actively generate revenue opportunities through supply leads, contract sales, network support contracts, equipment, and print assessment leads.

Demonstrate Technical Expertise

Perform a comprehensive range of servicing and repair procedures, including diagnostics, installation, removal, and retrofits on assigned equipment.

Conduct basic connected installations, set up IP addresses, download printer drivers, and provide customer training on printing functions.

Troubleshoot and repair or replace equipment components as needed on B&W, color, and multifunctional devices.

Exhibit required digital competencies related to assigned products and levels.

Complete technical training on new equipment as assigned.

Manage Territory

Execute all required territory management and call handling procedures effectively.

Collaborate with sales partners to maximize equipment leads and upgrade opportunities.

Maintain and manage your parts inventory with high accuracy.

Adhere to territory back-up plans.

Complete all necessary administrative tasks accurately and promptly.

Comply with all company policies.

Customer Service

Interact with external customers to determine service needs and ensure high customer satisfaction with the performed service.

Provide technical assistance to less experienced technicians.

Maintain a professional appearance and demeanor at all times.

Foster productive, professional relationships with all company personnel.

Be a positive and contributing team member.

Maintain a "car stock" inventory.

Perform other duties as assigned.

Qualifications (Education, Experience, and Certifications)

Completion of technical school and 2+ years of related experience.

Valid state driver's license and minimum auto insurance coverage per company policy.

Knowledge, Skills, and Abilities

Strong working knowledge of electro-mechanical devices, electrical circuitry, electronics, and digital competency.

Methodical approach to problem-solving.

Excellent interpersonal and verbal communication skills.

Exceptional customer service skills with the ability to follow up and ensure issue resolution.

Ability to read and comprehend technical manuals, parts books, and relevant publications.

Familiarity with PCs and associated software applications.

Working Conditions, Mental, and Physical Demands

Office environment with adequate lighting, ventilation, and normal temperature and noise range.

Extensive daily travel by car between customer locations, with potential for foot travel in urban areas.

Exposure to minor cuts, burns, chemical solvents, and cleaners.

Potential for shift work, overtime, stand-by, and on-call duties.

Daily contact with service call center for instructions and parts department for order processing.

Daily external contact with customers to resolve equipment issues.

Physical effort required to move objects up to 400 pounds and lift/carry objects up to 50 pounds.

Frequent stooping, bending, squatting, and kneeling to service equipment.

High dexterity required for using hand tools and electronic testing equipment.