Job Title: Full Service Leader

Ideal candidate would need to reside in or near Toronto Ontario Canada

Essential Function    
The role of the Full Service Leader is to motivate, inspire, and lead a team of Salon Business Consultants to achieve assigned territory goals and objectives. This includes a solid understanding of associated market activity, key accounts, and strategic business planning. A key element of this role involves an analytical approach, business development, and prospecting for new customers utilizing all platforms. In addition, the expectation will be to grow the business by recruiting top talent while creating an environment conducive to education and learning using vendors/manufacturer partners. The role is also responsible for implementing a consistent coaching approach to celebrate success and monitor accountability.

Primary Duties
Grow the Business: 50%
Understand and execute all sales and promotional goals and effectively communicate with the assigned sales team.
Evaluate customer base and identify potential key accounts. Lead the planning meetings to create a strategy for their ongoing development.
Identify, gather, and examine relevant information through the Sales Force and Tableau platform to make recommendations and act regarding inventory, order process, returns, customer concerns, stores, and manufacturers, then craft a plan for the sales team to maximize sales.
Partner with the Director of Sales to accurately forecast monthly sales plans and cascade sales goals to Salon Business Consultants.  Mid-month sales performance checks for Salon Business Consultants under 50% to plan and partner with the Sales Director on action plans to close the gap.  
Assist in the execution of sales meetings, including logistics, participants, vendor partners, and meeting content.
Maintain and demonstrate strong relationships with vendor partners, including but not limited to scheduling business development days, education programs, and meetings with key customers. 
Develop field execution plans and accountability metrics to ensure that education events achieve maximum participation through ticket sales and promotion of the events.
Maintain regular and prompt communication with team members and customers by attending meetings, responding to calls, emails, and information requests, and communicating critical business items to the team within 24 business hours.
Support and grow partnerships with stores in the territory by incorporating store visits into field time to strengthen communication and engagement.

Grow the Team and Culture: 40%
Works closely with the Human Resources and Talent Acquisition team to manage all recruitment activity through the interview, selection, and onboarding process of all new hires.
Responsible for associate experience within the SBH organization, including career development, retention, and turnover rates.
Drive engagement through regularly scheduled one-on-one meetings with individual Salon Business Consultants, giving constructive feedback to support professional growth, development, and accountability.
Ensure that desired results are achieved consistent with policies, procedures, and ethical standards.
Timely execution of Individual Development Plans and performance appraisals, reinforcing good performance, taking steps to correct unsatisfactory performance, and using established processes in partnership with HR as needed.
Minimum of 10 days a month in the field with Salon Business Consultants to assess customer relationships, coach their selling skills and effectiveness, and provide guidance and feedback utilizing the Business Development Day feedback form.
Drive and support all company initiatives to create a more inclusive and welcoming work environment.
Facilitate corporate new hire training on Salesforce or any other module assigned.
Grow Yourself: 10%    
Considers learning an essential part of the business and allocates time to utilize Thrive training, newsletters, and other outside resources.
Stay timely with personal Individual Development Plan, Performance Review, and all required corporate training.  
Open to ongoing forms of coaching and communication.
Align with Sales Director to gain additional resources for your professional development.

Special projects as assigned.

Knowledge, Skills, and Abilities    
Bachelor’s degree in business or marketing preferred or four years of direct sales experience in the consumer products industry.
Minimum three years of experience supervising sales or operations employees.
Technical skills experience with Salesforce, Tableau, and Microsoft Suite.
Experience with using an iPad as a business tool.
Ability to travel occasionally overnights and weekends.  
Ability to provide personal vehicle liability coverage sufficient to meet corporate minimum requirements.

Competencies / Attributes    
Flexible and Agile Adapter – works effectively in ambiguous situations.
Talent Builder – Looks for opportunities to encourage diverse teams to come together to problem solve and create a culture of involvement.
Effective Communicator – Demonstrates a high level of active listening and use of probing questions.
Team Builder – Always humble when operating within a team and understands the importance of inclusion.
Customer Focused Partner – Contribute to improving the associate and customer journey.
Strategic Thinker – Bring strategic thinking and ideas to the team and peers.
Big Picture Thinker – Understanding interdependencies with other departments and how decisions can impact the organization.
Results Driver – Focuses on the right priorities and uses resources wisely to drive results.
Problem-Solving and Decision Making – Considers the impact of decisions against relevant factors.
Passionate Learner – Shares their learnings proactively with others

Nature and Extent of Direct or Indirect Controls Exercised by the Supervisor
Departmental/Division Level High

The amount of discretion or freedom this position has
Interprets and Adapts Guidelines

Working Conditions /Physical Requirements    
The work environment involves everyday risks or discomforts that require normal safety precautions typical of such places as offices, meeting and training rooms, retail stores, and residences or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc. The work area is adequately lighted, heated, and ventilated.
The work is sedentary. Typically, the employee may sit comfortably to do the job. However, there may be some walking, standing, bending, carrying of light items such as papers, files, books, small parts, using a keyboard, driving an automobile, etc. No unique physical demands are required to perform the work.

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