Johnson Johnson is currently seeking a Commercial Operation – Quality Lead to join our Commercial Operations, Field Sales Network team ideally located in Allentown, PA however will consider West Chester, PA or Raritan, NJ.

At Johnson Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at https://www.jnj.com/. 

For more than 130 years, diversity, equity inclusion (DEI) has been a part of our cultural fabric at Johnson Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world’s most pressing healthcare challenges.

We know that the success of our business – and our ability to deliver meaningful solutions – depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued and our people can reach their potential.

At Johnson Johnson, we all belong.

Position Overview:

The Field Sales Network team is focused on increasing Sales Force Effectiveness and improving Cash Flow via a network of Sales Offices.

This role is for a Quality Lead who, under general supervision, and in accordance with all applicable federal, state, and local laws / regulations, and the company’s policies, procedures, and guidelines, will lead the Quality related elements for the Field Sales Network under a Sales Quality Management System in close partnership with the Quality organization.

Key responsibilities:Lead all Quality related activities for the Field Sales NetworkLead execution activities related to creating, maintaining, revising, and routing Sales Standard Operating Procedures (SOPs)Own quality metrics for all Field Sales Network Sales Offices and their day to day operationsSupport activities related to Quality Investigations, Commitment Records, Change Controls, Stop Shipments assuring timely execution of all requirementsLead activities related to good documentation practices for Field Sales Network locationsProvide general support to the Operations teams as needed, including but not limited to training documentation, EHSS initiatives, expiry management, inventory management protocols, monthly compliance reporting, etc.Assists with audit preparation, support and reconciliation activities along with execution on cycle countsProvides overall support and coverage to the Field Sales Network organizationPresents on project status, key performance metrics, and escalations to key stakeholdersCommunicate with other company departments regarding product dispositions and potential problemsTravel to/support Field Sales Network sites as requiredSupport and give input towards special projects as required by manager

Johnson Johnson is currently seeking a Commercial Operation – Quality Lead to join our Commercial Operations, Field Sales Network team ideally located in Allentown, PA however will consider West Chester, PA or Raritan, NJ.

At Johnson Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at https://www.jnj.com/. 

For more than 130 years, diversity, equity inclusion (DEI) has been a part of our cultural fabric at Johnson Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world’s most pressing healthcare challenges.

We know that the success of our business – and our ability to deliver meaningful solutions – depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued and our people can reach their potential.

At Johnson Johnson, we all belong.

Position Overview:

The Field Sales Network team is focused on increasing Sales Force Effectiveness and improving Cash Flow via a network of Sales Offices.

This role is for a Quality Lead who, under general supervision, and in accordance with all applicable federal, state, and local laws / regulations, and the company’s policies, procedures, and guidelines, will lead the Quality related elements for the Field Sales Network under a Sales Quality Management System in close partnership with the Quality organization.

Key responsibilities:Lead all Quality related activities for the Field Sales NetworkLead execution activities related to creating, maintaining, revising, and routing Sales Standard Operating Procedures (SOPs)Own quality metrics for all Field Sales Network Sales Offices and their day to day operationsSupport activities related to Quality Investigations, Commitment Records, Change Controls, Stop Shipments assuring timely execution of all requirementsLead activities related to good documentation practices for Field Sales Network locationsProvide general support to the Operations teams as needed, including but not limited to training documentation, EHSS initiatives, expiry management, inventory management protocols, monthly compliance reporting, etc.Assists with audit preparation, support and reconciliation activities along with execution on cycle countsProvides overall support and coverage to the Field Sales Network organizationPresents on project status, key performance metrics, and escalations to key stakeholdersCommunicate with other company departments regarding product dispositions and potential problemsTravel to/support Field Sales Network sites as requiredSupport and give input towards special projects as required by manager

QualificationsEducation:Bachelor's degree and/or equivalent degree, requiredRequired Experience and Skills:A minimum 2 years of work experienceRelevant work experience, including experience working under a quality management systemProficiency inMS Office Suite proficiency preferred, including (Word, Excel, PowerPoint, and Outlook)Proven ability following policies, SOPs, regulations, and legal requirementsDemonstrated initiative, creativity, assertiveness, and proactive communicationStrong interpersonal and communication skillsPreferred Experience and Skills:Orthopedic loaner process / program or hospital sterile processing experienceExperience with procedure training and coachingValidated understanding of enterprise resource platforms and warehouse management systemsExperience Working in highly regulated industries.Agile operations ability and capability to manage or support projects.Experience with Quality related to Sales and OperationsWarehouse Management System (WMS) and/or Transportation systems (TMS) experienceOther:25% domestic travel to other sites as needed is required.

The anticipated base pay range for this position is $58,000 to $93,150. The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation’s performance over a calendar/ performance year. Bonuses are awarded at the Company’s discretion on an individual basis.

Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance. Employees may be eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).

Employees are eligible for the following time off benefits:

Vacation – up to 120 hours per calendar year Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington – up to 56 hours per calendar year Holiday pay, including Floating Holidays – up to 13 days per calendar yearWork, Personal and Family Time - up to 40 hours per calendar year

For additional general information on Company benefits, please go to: https://www.careers.jnj.com/employee-benefits

This job posting is anticipated to close on January 3, 2025.The Company may however extend this time-period, in which case the posting will remain available on https://www.careers.jnj.com to accept additional applications.

#LI-MK2

QualificationsEducation:Bachelor's degree and/or equivalent degree, requiredRequired Experience and Skills:A minimum 2 years of work experienceRelevant work experience, including experience working under a quality management systemProficiency inMS Office Suite proficiency preferred, including (Word, Excel, PowerPoint, and Outlook)Proven ability following policies, SOPs, regulations, and legal requirementsDemonstrated initiative, creativity, assertiveness, and proactive communicationStrong interpersonal and communication skillsPreferred Experience and Skills:Orthopedic loaner process / program or hospital sterile processing experienceExperience with procedure training and coachingValidated understanding of enterprise resource platforms and warehouse management systemsExperience Working in highly regulated industries.Agile operations ability and capability to manage or support projects.Experience with Quality related to Sales and OperationsWarehouse Management System (WMS) and/or Transportation systems (TMS) experienceOther:25% domestic travel to other sites as needed is required.

The anticipated base pay range for this position is $58,000 to $93,150. The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation’s performance over a calendar/ performance year. Bonuses are awarded at the Company’s discretion on an individual basis.

Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance. Employees may be eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).

Employees are eligible for the following time off benefits:

Vacation – up to 120 hours per calendar year Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington – up to 56 hours per calendar year Holiday pay, including Floating Holidays – up to 13 days per calendar yearWork, Personal and Family Time - up to 40 hours per calendar year

For additional general information on Company benefits, please go to: https://www.careers.jnj.com/employee-benefits

This job posting is anticipated to close on January 3, 2025.The Company may however extend this time-period, in which case the posting will remain available on https://www.careers.jnj.com to accept additional applications.

#LI-MK2