Job Description SummaryWe’re looking for a dynamic Field Service Coordination Manager to lead our ANZ team. This impactful leadership role will drive a business partnering approach between coordination, support, and field service teams to ensure the effective and efficient coordination of planned and unplanned services to our customers.

GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Roles and Responsibilities

Developing a team of highly capable and customer focussed field service coordinators to partner with the field teams in delivering on GEHC customer's maintenance requirements.Leading the key internal and external stakeholders to deliver the future state operating model for field service coordination (FSC) – Planning, Scheduling & Dispatch.Assuming the role of project leader for each FSC projects to ensure that deadlines are met and objectives are achieved.Coordinating with IT teams to design and develop new systems or processes required to best support the new ways of working.Developing the detailed policies, standards, processes and training plans to support the transformation and sustain the change.Working with shared services in designing and implementing the monitoring and reporting tools required to monitor performance and sustain the change.Delivering the performance and quality outcomes that align with the agreed service levels and customer expectation.Identifying any risks or issues that can or are impacting the FSC delivery, and make recommendations on mitigation strategies or process changes to address them.Ensuring all roles who participate in the FSC processes are fully competent and understand their role in the process and impacts to the customer experience and their co-workers.Maintaining a system of end to end health check metrics, ensuring all parties are informed of their performance to standard and remediation actions required to improve areas of poor performance.Undertaking planning, scheduling and dispatching activites as required to support the team and achieve the required delivery standards.

About You

You thrive in a fast-paced environment and are always two steps ahead.Your communication skills are pivotal to your success, and you know how to influence others both verbally and in writing. You are skilled at communicating at all levels of an organization.Working closely with leaders from across the ANZ Region you will embody our operating principles: Serve our people, patients and customers; Lead with a lean mindset; Empower entrepreneurial spirit; Deliver the future of healthcare; Win together and have fun.

Required Qualifications

3 years experience leading a team of field service coordinators (planner / scheduler) in coordinating highly specialised technical teams across diverse geographies such as Australia and New Zealand.Strong leadership and stakeholder management skills, with the ability to inspire and drive change in a fast-paced environment.3 years experience in a complex, high volume and fast paced customer service environmentDemonstrated record of driving transformation and operational excellenceAdvanced proficiency in service CRM and asset maintenance planning tools, with experience in leveraging AI and data analytics for decision-making.Strong leadership and stakeholder management skills, with the ability to inspire and drive change in a fast-paced environment.Proven ability to resolve issues, conflicts and competing priorities in high pressure and stressful situationsExperience in process improvement, developing process models and user / training documentationHigh level of proficiency with Microsoft applications such as excel, word and PowerpointProject management qualifications and/or experience

This role will require participation in a rotating roster to ensure effective coverage for our Customers across the ANZ region, and offers a Hybrid work mode with at least 50% onsite office engagement.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Flexible working options and flexible hoursCompetitive salary5 weeks leave (ask about \"take 5\")Generous leave & family policiesLong term career opportunities (locally and globally)Generous discounts for goods & services via our employee benefits program (think travel, entertainment & shopping!) *This was recently rated as one of our employees favourite benefits!

Women and indigenous candidates are strongly encouraged to apply. Please note that to be considered for this position you must have unrestricted working rights for Australia and be prepared to undergo a background check which includes a police check. All GE HealthCare employees are required to be fully vaccinated for Covid-19.

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Additional Information

Relocation Assistance Provided: No