Join MultiPro Property Solutions to revolutionize multifamily property services. As industry leaders, we understand the challenges faced by property stakeholders. Our nationwide solution ensures high revenues, cost minimization, and resident satisfaction. With efficient make-ready services, we guarantee timely project completion. Join us in transforming the multifamily property industry and making a real impact.

We are seeking a dynamic Field Service Coordinator to join our team. Reporting directly to the Operations Manager, you will play a crucial role in ensuring service compliance with our client's contract terms within a designated territory comprising approximately 20-40 apartment communities.

As the Field Service Coordinator, your primary responsibility will be to meticulously monitor completed work at our client locations, ensuring timely completion and adherence to contract terms. You will conduct thorough inspections, verifying compliance, and providing regular status updates to both internal teams and clients.

Your expertise and insights will be highly valued in this role, as you will have the opportunity to suggest and implement process improvements to enhance our operations. Your recommendations on enhancing our processes and the effective placement of independent contractors will directly contribute to our overall success.

This position holds significant importance in our field service operation, as your efforts will directly impact client satisfaction. By ensuring service excellence and maintaining compliance, you will play a vital role in building and maintaining strong client relationships.

Hourly Range: $20.00 - $23.00

Schedule: Monday - Friday, 8:00AM - 5:00PM

Auto allowance: As part of our auto allowance reimbursement program, you will be eligible to receive a fixed bi-weekly contribution, in addition to monthly variable mileage reimbursement.

Responsibilities:

Responsible for working with 20-40 properties at a time to ensure our delivered services comply with customer requirements and expectationsPerform daily visits to work locations to verify job statusCommunicate with and follow-up with properties regarding job details to ensure client satisfactionKeep detailed records of site visits to ensure consistency and accountabilitySupport process improvements by providing recommendations to streamline service processes in ways that heighten quality standards and ensure consistencyWork with independent contractors to schedule necessary repairs or touch-ups.Provide client specifications and standard expectations to our independent contractorsCommunicate with management any escalated issues or potential service issuesResponsible for correcting unsafe conditions in service areas and reporting any conditions that are not correctable to management immediatelyAssist the Field Service Managers with any daily problems within assigned communitiesPerforms other duties, as assigned

Qualifications:

High school diploma or GED equivalent required; Quality Assurance Technical Certificate preferredBilingual (English / Spanish) highly preferredStrong assessment, data collection and analytics skillsStrong problem-solving skills, needs to be an adept problem-solver, skilled at proposing and implementing solutions to process and service issuesEffective communication skills, both verbal and writtenStrong attention to detail, organization skills and ability to multi-taskMust have a commitment to service excellence with a friendly and positive attitudeExcellent work ethic, integrity, and sense of accountabilityAbility to manage stress and adapt to changing environment, comfortable with complexityAbility to perform effectively in environments with frequent workload changes and competing demands

Physical Requirements and Special Conditions of Employment:

Ability to operate a motor vehicle in a manner consistent with local and state rules and regulations and company policyAbility to lift up to 50 poundsAbility to walk distance of our client properties, including up/downstairs, bend at waist and/or knees and lift arms at/over shoulderAbility to work outdoors and be exposed to hot and cold temperaturesValid driver license and good driving recordFlexibility to be available during irregular hours depending on business needs

Our full-time associates are provided with the following comprehensive, flexible benefits:

Health coverage for you and your family through medical, dental, vision plansHealthcare Savings Account (HSA) plan with employer HSA contribution, Healthcare & Dependent Care Flexible Spending Account401k Savings Plan with matching company contributionPaid Time Off program (up to 20 days PTO per calendar year plus 10 Holidays, 1 Floating Holiday & 1 Volunteer Day)Support for continued education through tuition reimbursement of up to $5,250 per year & access to Valet Living online education centerReferral bonus program (up to $2,500 for each referral hired)Pet insurance plan optionsFinancial protection through disability, life, accidental death & dismemberment, and business travel insuranceAssociate and family assistance programAssociate Relief FundAssociate discount programRewards and Recognition programFree access to Torch Fitness (virtual program and events)

The final compensation offered will be determined based on various factors, including the candidate's location, level of experience, and skill set. As such, it may fall outside the range listed above.

The application window is anticipated to close 60 days from the date the job is posted.

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Valet Living is an Equal Opportunity Employer that values the strength diversity brings to the workplace. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

Valet Living is committed to the full inclusion of all qualified individuals.  As part of this commitment, Valet Living will ensure that persons with disabilities are provided reasonable accommodations for the hiring process.  If reasonable accommodation is needed, please email accomodationrequest@valetliving.com

Please note, this is a dedicated e-mail box designed exclusively to assist applicants with accommodation requests in relation to Valet Living's recruiting process. Inquiries about the status of applications will not receive a response from this e-mail box. We will make accommodations during the recruitment process in accordance with applicable law.