Job Description

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek -- so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.

As part of our diverse and expert team you will be responsible for supporting our customers with on-site service in the following areas

Installs and optimizes hardware/software/network products and configurations at customer sites

Diagnoses and resolves product performance problems

Performs maintenance and repairs

Ensures customer happiness by advising customers on preventive maintenance and configurations, which may impact product performance

Leverage shown experience to provided limited application support

Proactively responds to potential equipment issues to prevent unplanned interruption of customers business

Deliver fully coordinated solutions, which may include peripherals, communications, operating systems and applications software

Train other field engineers and customers in the solutions

Serves as an internal resource on technical issues and leads product customer concerns Collaborates with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers

May have knowledge of third-party products

May deliver internal technical training and maintenance seminars and workshops for field engineers or customers

May calibrate equipment

May qualify leads

 

Must consent to participate and meet Agilent approved customer/vendor credentialing requirements necessary to gain access to customer sites. Requirements may include, but are not limited to, proof of identification, proof of certification to perform the work required, customer health and safety requirements, etc.

Qualifications

Bachelors, Masters or other university degree in chemistry, biochemistry, analytical chemistry or other life science field preferred; may consider a candidate with equivalent combination of education, training and significant experience

0-2+ years relevant work experience including familiarity with Agilent analytical instrumentation; specific experience with GC and/or LC required, dissolution or spectroscopy experience is a plus

Experience with Pharma/Bio-pharma, GMP, GLP environments

Experience with the Agilent solutions is desired but not crucial

Familiarity with other OEM chromatography and mass spectroscopy equipment highly preferred

Familiar with use of hand tools

Demonstration of logical troubleshooting

Ability to tackle high impact problems related to product availability; typically, system/ solution focused

Customer service and solutions oriented

Ability to travel extensively including overnight travel as decided by business needs

A valid driver's license is required for this position

Up to 50% travel may be required

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Additional Details

This job has a full time weekly schedule. Applications for this job will be accepted until at least December 17, 2024 or until the job is no longer posted. In the US, this position is eligible for choice of company car or reimbursement for personal vehicle usage.

The full-time equivalent pay range for this position is $33.90 - $52.97/hr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to diversity in the workplace and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_posting@agilent.com or contact +1-262-754-5030. For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility.

Travel Required: 50% of the Time

Shift: Day

Duration: No End Date

Job Function: Services & Support