Job Purpose and Summary

We are looking for a Field Service Engineer, for Rimini area, who provides on-site technical and engineering support to customers for hardware and software products.

What we give

With Canon, you'll get the support and encouragement you need to grow, from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us. You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly. Your main responsibilities will be:
Visit customer sites for scheduled product installation, maintenance, repair and replacement;Diagnose, troubleshoots and resolves common technical problems;Maintain records and report reoccurring problems;Train and assist customers in product implementation, operation and maintenance;Answer to inquiries and requests from customers;Participates in analysis of customer identified issues which may require changes to software/hardware, procedures, or documentation.

What we ask

Customer Interaction;Technical Troubleshooting;Field Support;Product Installation and Support;Product Technical Knowledge

You will need

Apply High Standards of Accuracy;Create Solutions to Problems;Drive for Results;Focus on the Customer;Takes Ownership & Responsibility

Canon is an equal opportunity employer. Canon recruits, employs, trains, compensates and promotes regardless of race, religion, national origin, sex, disability, age, veteran status or other protected status as required by law.

At Canon we have a clear vision: to be committed to creating a more inclusive and equitable culture where employees are valued and can thrive personally and professionally.

Canon also has a strong commitment to sustainability,  encompassed by our Kyosei philosophy of living and working together for the common good, focused on reducing our environmental impact and creating opportunities to make positive social contribution.