At  Trane Technologies TM   and through our businesses including  Trane ®  and  Thermo King ® , we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.    **What’s** **in it for you: **   **Be a part of our mission!**   As a world leader in creating comfortable, sustainable, and efficient environments, it’s our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what’s possible for a sustainable world.  A **Field Service Engineer** is expected to oversee our technicians and service providers in all matters related to operation, maintenance, service, and repair of Refrigeration systems. These activities may be remote and consultative or may require direct interaction on site at a customer’s facility. The primary focus of the Field Service Engineer is to solve problems, provide solutions, ensure quality, and facilitate timely job administration based on the customer’s financial and performance criteria. This is a salaried position. **Thrive at work and at home: **   + **Benefits** kick in on **DAY ONE** for you _and_ your family, including health insurance and holistic wellness programs that include generous incentives – **WE DARE TO CARE** !    + **Family building benefits** include fertility coverage and adoption/surrogacy assistance.    + **401K** **match** up to 6%, plus an additional 2% core contribution = up to **8%** company contribution.     + **Paid time off,** including in support of **volunteer** and **parental leave** needs.       + Educational and training opportunities through company programs along with **tuition** **assistance** and **student debt support** .     + Learn more about our benefits here (https://careers.tranetechnologies.com/global/en/benefits) !   **Where is the work:** This position has been designated as **Remote** **.** **SAFETY SENSITIVE** : This role has been designated by the company as Safety Sensitive   **What you will do:  **   **Service Support** **·** **Possess the capability to support installing contractors remotely to ensure break/fix equipment is being repaired according to Trane guidelines.** + Perform Site Assessments as needed - dependent on Service Call Review/customer needs. + Approx. 25% travel. + Provide technical assistance to field technicians and direct field activity as required to address problems and answer questions that arise during maintenance and repairs. + Communication with Service Providers during service execution and where complex troubleshooting is required and advise corrective actions necessary to resolve technical issues. + Provide technical assistance to field technicians after-hours, weekends, and holidays at scheduled intervals. + Assist with the scheduling of service technicians as required to properly service and repair refrigeration systems. + Assist with the hiring, training and compliance of service resources and personnel, both internal to Trane and by external third-party providers. + Possess knowledge of service maintenance contract details and administrative practices, communicate appropriately with the customer under the guidance of the Account Manager. + Provide customer or equipment specific technical training as required. + Partner with Area Service Manager on technical evaluation of potential new Service Providers. **Daily Expectations** + Pro-active Remote Diagnostic Health Check of established sites and equipment (via Ensemble). + Pro-active Service Call Review – via SalesForce Dashboard and FirstCall systems. + Monthly report out of continuous improvement solutions and cost saving measures. + Customer improvement recommendation based off of Service Call review. + Communication with Service Providers during service execution and where complex troubleshooting is required. + Quote support with Service Estimator to ensure technical scope and pricing are in line with expectations. + Partnering with RSS Team for alarm review and continuous improvement. + Provide customer or equipment specific technical training as required. + Partner with Area Service Manager on technical evaluation of potential new Service Providers. + Review process to ensure Refrigerant tracking/documentation is received complete and accurate. **Additional Responsibilities:** + Assist the Service Operations Team as needed in the review and approval of service work orders to ensure 100% completion and accuracy. + Work with internal resources (Account Manager, Service Operations Team, etc.) as appropriate to obtain the best possible solutions and outcome. + Ensure compliance with applicable laws, codes and regulations issued by OSHA, EPA, and other federal, state, and local agencies. + Maintain awareness of customer policies, regulations, procedures, and other expectations, and coach the proper behavior by service technicians to create a positive customer experience. + Create quality work standards for use in our maintenance and service processes and ensure that all work is performed per the established guidelines. + Increase customer satisfaction by working individually or on teams to timely resolve problems. **What you will bring:**   **Basic Qualifications:** + Associate Degree or Accredited Apprenticeship in an Engineering Technology such as Refrigeration, HVAC, or Electrical, with 5 years’ experience servicing commercial/industrial refrigeration equipment **OR** High School Diploma/GED with 10 years’ experience servicing commercial/industrial refrigeration equipment. + 3 years of maintenance or service leadership experience. + Universal EPA Refrigerant Certification. **Additional Qualifications:** + BS Degree in a Technical Management discipline with 5 years of commercial/industrial refrigeration, HVAC and electrical maintenance or service leadership experience preferred. + Strong written and verbal communication skills. + Strong leadership skills preferred. + Demonstrated ability to work effectively with individuals at all levels of an organization. + High degree of initiative is required as well as ability to respond quickly, effectively, and accurately to employee issues. + Ability to balance multiple and changing requirements and to make sound business decisions using facts and good judgment. + Knowledgeable in repair techniques for a broad array of mechanical applications. + Demonstrated ability to work in a team environment. + Strong computer skills such as: Microsoft Office, Word, Excel, Outlook. + Ability to effectively use smart phones and tablets (iPhone and iPad). **Compensation:** **  **   Total Compensation Target: $75,000 - $140,000 inclusive of base salary and incentive. Total compensation for this role will include an incentive plan. Disclaimer: This base pay range is based on US national averages. Actual base pay could be a result of seniority, merit, geographic location where the work is performed.   **Equal Employment Opportunity:**       We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.