Field Service Engineer, China

Location: Beijing, China

Job Term: Full-Time

POSITION SUMMARY

Responsible for performing field service activities at customer sites. Field service activities include installing, upgrading, maintaining, servicing, troubleshooting, and repairing Picarro products. A Field Service Engineer represents Picarro to the customers with confidence and assumes accountability for customer satisfaction with service.

RESPONSIBILITIES

Provide installations, training, upgrading, troubleshooting, maintenance, and repairs. Provide technical assistance, consultation and problem solving. Assist customers and partners, from simple requests for documentation to detailed instrumentation troubleshooting. Analyze and critically evaluate customer data to determine instrument health, proper experiment setup and provide guidance to customers on these issues. Accurately document service activities, including installations and service reports. Establish after-sales service and technical support system, including service process, technical documents creation and management, customer information management, demo unit inventory and spare parts management. Support customer demonstrations and pre-sales support activities as needed. Pre-sales activities for Service plans, training, and spare parts. Work closely with team members to solve problems effectively. Share experience and best practices of services & applications. Communicate competitive information and additional sales opportunities. Ensure customer issues are accurately and timely communicated to the required parties, solutions developed and solved. Implement key account strategies for high profile customers and maintain good relationships with key opinion leaders. Ensure customer satisfaction in all aspects of services provided.

REQUIREMENTS

Bachelor’s degree or above in optical engineering, instrumentation engineering, analytical chemistry or equivalent required. 3+ years working knowledge of analytical instrumentation. Preference will be given to those with 3 years Field Service experience installing, servicing, and sales of analytical instrumentation. Ability to diagnose and resolve problems on complex electronic, mechanical, and optical instrumentation in a commercial scientific laboratory environment. Customer focused, ability to build long-term relationship. Strong problem-solving, analytical, and organizational skills. Versatility, flexibility, and willingness to work within constantly changing priorities with enthusiasm. Work independently, make necessary decisions, and follow through with action plans. Excellent interpersonal and listening skills. Excellent English and Chinese language skills (both verbal and written). Ability to travel ~60% throughout Greater China.

Please note, application and resume must be submitted in English format.

 

 

About Picarro:

We are the world's leader in timely, trusted, and actionable data using enhanced optical spectroscopy. Our solutions are used in a wide variety of applications, including natural gas leak detection, ethylene oxide emissions monitoring, semiconductor fabrication, pharmaceutical, petrochemical, atmospheric science, air quality, greenhouse gas measurements, food safety, hydrology, ecology, and more. Our software and hardware are designed and manufactured in Santa Clara, California and are used in over 90 countries worldwide based on over 65 patents related to cavity ring-down spectroscopy (CRDS) technology and are unparalleled in their precision, ease of use, and reliability.

 

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, gender identity, social orientation, nor on the basis of disability. Posted positions are not open to third party recruiters/agencies and unsolicited resume submissions will be considered free referrals.

 

If you are an individual with a disability and require reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact Picarro, Inc. at disabilityassistance@picarro.com for assistance.