Career Area:

Engineering

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Title: Field Service Engineer

Location: Peterborough

Salary: £55,516 - £69,000 per annum (depending on experience)

Benefits: 

25 days annual leave  

Up to 12% bonus

Contributory pension scheme - Caterpillar will double the employee's contribution up to 10%.

Contributory share scheme - Caterpillar will match 50% of the employee's contribution.

Optional flexible benefits including access to health and dental care plans, EV car lease, holiday purchase.

Flexible working arrangements will be considered for this role, in-line with the needs of the business. 

About E+ES

Whether it be groundbreaking products, best in class solutions or creating a lifelong career, you can do the work that matters at Caterpillar. With a 95-year legacy of quality and innovation and 150 locations in countries around the world, your impact spans the globe.

Caterpillar’s Electrification & Energy Solutions (E+ES) Division focuses on delivering advanced electrified power train, zero-emissions products/technologies, and the solutions and services associated with these technologies. Focus areas include batteries, fuel cells, motors, inverters, micro grid controllers, charging, energy storage systems, lifecycle solutions/services and integration of components for ePowertrain solutions across industries. 

We are looking for top talent to build and scale the next generation of technologies, products and services to help our customers build a better—more sustainable—world. We need self-motivated, intelligent and team-oriented individuals to make our plans a reality. Individuals with high emotional intelligence, humility and openness to discovery will thrive in the teams we are building.

The opportunity:

As the Field Service Engineer, you will assist in the support of complex technical product problem resolutions of products (batteries, fuel cells, chargers, energy storage systems, and electric drives) to ensure customers receive the product performance, reliability, durability, and availability expected of Caterpillar products.

You will evaluate Caterpillar’s owned assets in operation for the purpose of design validation, testing and feedback through field follow. In addition, product support is an important focus where you will be involved in the rework, investigation and resolution of high priority issues affecting our products and customers.

As the Field Service Engineer, you will provide engineering support, assisting the building of new and protype products. In addition, you will be involved in establishing work processes and training for both internal and external customers within Caterpillar and Cat dealerships.

What you will do:

Diagnose, repair, rebuild, of electrification product(s).

Perform Live electrical (Live Work) work on batteries.

Support dealer personnel in troubleshooting issues, answering technical inquiries, and training personnel.

Communicate site product issues and resolutions.

Facilitate the return of failed parts to the factory for further analysis.

Assist with failure analysis where needed.

Assist dealers with understanding and implementation of service publications.

Manage spare parts, tools, and Personal Protection Equipment on site.

Support regional industry shows, displays, and proving ground events as needed.

Keep up-to-date on new technologies and drive continuous improvement to established techniques.

Develop systems to embed processes and create presentations to train and communicate with business partners.

What you will have:

Troubleshooting Technical Problems - Level Extensive Experience:

Apply safe working practices and utilization of appropriate PPE.

Resolves difficult or high-impact equipment and systems problems.

Applies specific techniques for isolating a problem and defining resolution approach.

Uses advanced diagnostic techniques and tools for unusual or performance-related problems.                   

Must have had hands-on troubleshooting on Hazardous Voltage (HV) systems. 

Customer Focus - Level Working Knowledge:

Works with customers (internal and external) to address critical issues and resolve major problems

Shares customer passion for electrification and decarbonisation.

Communicates the importance of customer needs/expectations and commits to resolving them.

Provides excellent customer service

Helps link organizational objectives to customer needs and expectations.

Data Gathering & Analysis - Level Working Knowledge:

Follows correct data gathering and analysis processes and policies.

Participates in gathering and sharing of organisation's data based on requirements.

Decision Making and Critical Thinking - Level Extensive Experience:

Must be a proven self-starter to travel alone and train dealer technicians in the field.

Assesses and validates decision options and points and predicts their potential impact.

What you will get:

From day one, you’re set up to thrive at Caterpillar: safety and product training, relatable mentors, global experience, work-life balance and the growth opportunities you expect with a Fortune 100 company.

Additional information:

Up to 50% international travel requirement.

About Caterpillar

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

NB. The panel cannot make assumptions when shortlisting therefore please demonstrate your qualifications and experience on your CV relevant to the criteria outlined. Pending the number of applications, the criteria for the position may be enhanced to facilitate shortlisting.

Posting Dates:

January 10, 2025 - January 24, 2025

Caterpillar is an Equal Opportunity Employer (EEO).

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