Description Summary: Provide technical support and troubleshooting to service to customers over the phone, virtually, and at their facilities to install, repair, and optimize their equipment. JOB DUTIES: - Systematically and efficiently analyze, troubleshoot, and restore function to equipment - Commission equipment and follow standard procedures to ensure customer satisfaction and successful handoff - Review work completed, costs, time, and additional work identified while on site with manager and customer as needed - Create thorough and detailed service reports that include description of visit, work completed, costs, time, and additional work identified - Conduct customer training relating to the operation and maintenance of equipment and products - Lead and train less experience personnel as needed - Follow standardized procedures - Collect requisite information to create standardized procedures when opportunities are identified - Write, program, and troubleshoot PLCs Skills Field Service, Troubleshooting, Commissioning Top Skills Details Field Service, Troubleshooting, Commissioning Additional Skills & Qualifications MUSTS: - 3+ years of field service experience - Knowledge of electrical components (high voltage 480V/220V, low voltage, fuses, relays, contactors, motors) - Basic understanding of mechanical assemblies (conveyors, sprockets, belts, pulleys, gearboxes, pumps) - Experience with injection molding/extrusion or process molding equipment - Knowledge of pneumatic conveying and troubleshooting (controls, actuators, and valves) - Ability to read electrical schematics Experience Level Expert Level Pay and Benefits The pay range for this position is $35.00 - $55.00 Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Florence,KY. Application Deadline This position will be accepting applications until Jan 23, 2025. About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. Diversity, Equity & Inclusion At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through: + Hiring diverse talent + Maintaining an inclusive environment through persistent self-reflection + Building a culture of care, engagement, and recognition with clear outcomes + Ensuring growth opportunities for our people The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.