Job TitleField Service Engineer

Job Description

Field Service Engineer - MR/CT (Northern Taiwan)

As a Field Service Engineer, you will play a vital role in delivering high-quality service to customers, including corrective and preventive maintenance, installation, and Field Change Orders (FCO). Your work directly impacts long-term customer satisfaction and loyalty, while contributing to the growth of service and sales operations.

Your role:

Service Delivery: Plan and execute assigned service tasks with precision, ensuring high-quality corrective maintenance, preventive maintenance, installation, and FCO. Emphasize operational efficiency and service excellence.Customer Relationship Management: Build and nurture strong relationships with customers to ensure satisfaction and foster long-term loyalty.Performance Metrics: Meet all Key Performance Indicators (KPIs) to ensure the effective execution of service processes and adherence to quality standards.Sales Support: Collaborate with the sales team to support business development initiatives.Skill Development: Actively participate in training programs, enhance technical knowledge and skills, and achieve certification through the company’s technical capability assessments.Team Collaboration: Provide service support to colleagues as needed, fostering a culture of teamwork.Reporting: Prepare and deliver service reports accurately and on time, meeting both company and customer requirements.Customer Training: Offer product usage guidance, maintenance instructions, and basic troubleshooting techniques to customers.Documentation: Deliver simplified maintenance manuals, repair guides, and various maintenance reports to customers.Additional Responsibilities: Perform other tasks as assigned by the manager and the company.

Team Structure:

You will be a key member of the Services & Solution Delivery team, a critical group ensuring the delivery of high-quality Philips services. Reporting to the Service Area Manager, you will collaborate closely with Service Sales, Modality Sales, and other service-related teams.

You're the right fit if:

Bachelor’s degree or higher in Biomedical Engineering, Electrical Engineering, Electronic Engineering, Computer Science, or a related field.Preferred experience in customer service within the healthcare industry; recent graduates are also welcome.Strong technical expertise in healthcare products.Excellent communication skills.Logical and clear thinking.Ability to manage multiple tasks effectively.Strong execution and problem-solving skills.Proficiency in English, particularly in reading and writing.Willingness to take responsibility and travel as needed.Willingness to participate in short-term overseas training programs.Valid driving license and access to a personal vehicle.Ability to respond promptly to the customer service hotline.Participation in off-hours on-call duty as part of a team rotation.Self-motivated with excellent self-management skills.

What We Offer:

We provide a pathway to a rewarding and fulfilling career. As Philips continues to expand its enterprise-wide capabilities, excelling in this market-based role within a complex environment can open up numerous career opportunities. We are committed to supporting your personal and professional growth, offering competitive health benefits, a flexible work schedule, and access to local wellness-focused activities.

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.