Job Description:

ESSENTIAL JOB RESPONSIBILITIES AND DUTIES INCLUDE:

Install, repair, and maintain Organ Care Systems at internal and external customer sitesIndependently manage an assigned region, ensuring all Transmedics devices and equipment are repaired and serviced in a compliant and timely manner Complete reports and documentation for service activities in a timely and accurate mannerEnter data from the completed service activities into the required databases in a timely mannerMaintain test equipment utilized in service activitiesDrive customer satisfaction through service excellencePerform other TransMedics tasks and duties as requiredThis role will be based remotely near one of the following areas: Scottsdale , PhoenixSan Ramon, CaliforniaSalt Lake City, Utah

SKILLS/REQUIREMENTS

BS in an engineering discipline, AA in an engineering discipline plus a minimum of five years’ experience providing field service for complex medical devices in hospital settings, or equivalent combination of education and experienceDemonstrated ability to assemble and disassemble highly complex electromechanical systemsStrong analytical problem-solving skills and trouble shooting skills of complex electromechanical devicesOutstanding customer interaction skills with a demonstrated track record dealing with hospital customers in a positive and professional mannerExcellent verbal and written communication skills and interpersonal skillsAbility to work calmly and effectively under pressure and maintain a positive attitudeComputer skills include Microsoft Word and ExcelMust be reliable and able to work independentlyMust be detail oriented and highly organized with strong multitasking and prioritization skillsPhysical ability to uncrate and crate an Organ Care System and to lift service tool kits (up to 50 lbs.)Must be able to manage high volume domestic/international travel schedule and have the ability to travel both internationally and domestically upon short notice, and be available nights and weekendsMust be able to travel up to 80% of the timeMust have valid driver's license and valid passportAbility to speak a foreign language is a plus

TransMedics is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, marital status, age, disability or protected veteran status, or any other characteristic protected by law. We are committed to creating an inclusive environment for all employees.