About Accumetrics - a PCB Company

As a global leader in rotor telemetry technology, Accumetrics’ designs, assembles, and supports digital telemetry systems that utilize wireless techniques. Application solutions range from aerospace and defense to energy and power generation. From single channel products for strain gage torque or temperature measurements to rotor ground fault detection systems, our teams in Latham, New York and Cincinnati, Ohio are united in a common mission to create an experience of Total Customer Satisfaction. Learn more about our teams | www.accumetrix.com +  www.linkedin.com/company/accumetrics-aph

More Reasons to Join The Team

Accumetrics offers a highly collaborative and team-based atmosphere. Total Customer Satisfaction, for internal and external customers alike, is at the heart of our business and guides our interactions every day. Social events and opportunities are hosted throughout the year aimed to develop internal relationships and promote a culture focused on collaboration and teamwork. Accumetrics also provides all full-time team members with 100% employer paid medical premiums for you and your family, a competitive PTO package and 10 company paid holidays.

As a Field Service Engineer with Accumetrics, you will acquire an advanced knowledge of Accumetrics product design (as appropriate), telemetry system design (as appropriate) and application considerations (as appropriate). Perform field service installation and support work of Accumetrics products. Significant interaction with Product Managers, Engineers, Designers, Sales, and Customers is required. Provides technical/sales support and phone coverage. Has application knowledge, provides pre/post-sales technical support in coordination with Accumetrics sales team. 

Additional Duties: 

Provides technical/sales support and phone coverage for customers, sales representatives and directs sales personnel.Understands both mechanical and electrical design inputs, both within their area of expertise (expert) and outside (knowledgeable)Travel to customer locations and tradeshows to provide technical assistance and assist in product installation/demonstration training.Develops sufficient expertise and knowledge of products to which assigned that they begin to be recognized by internal and external persons as a useful technical resource.Provides quotations for products and services in accordance with pricing and delivery policy, assists Product Specialist with follow up on orders and logged quotes.Responds to a wide range of written and phoned customer inquiries. Supports customer service/sales in all service-related requirements. Documents information from customers. Performs follow up on sales activity.Performs contract review. Corrects discrepancies on all documentation.Assists customers technically and seeks technical assistance when required to best serve the customer.Responsible for making appropriate product recommendations to customers.Works with the Engineering department and Product Managers in developing customized products.Act as a liaison between the customer and Product Managers by communicating customer feedback and customer input required for market research.Performs other related duties as assigned.

Minimum Qualifications:

Education: Two or four year engineering degree or equivalent Experience: Two to four years of related experienceTravel Requirement: 30-50% travel required

Additional Benefits:

100% Company Paid Medical InsurancePaid Time Off and Company Paid HolidaysDental and Vision InsuranceCompany funded HSA or HRA AccountsEmployer paid basic life insurance, short- and long-term disability insurance401k Company MatchAnnual BonusDependent Scholarship PlanEmployee Discounts, Holiday Gift Certificates, Referral Bonus

Physical Demands (U.S. only)

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and use gross and fine manipulation of fingers; reach with hands and arms; and talk or hear.  The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl, occasionally in tight or confined spaces.  The employee must occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Employee occasionally required to drive, reach overhead, reach at or above shoulder level, climb ramps and stairs

International Traffic in Arms Regulations

This position requires access to “controlled technology” as defined in the Export Administration Regulations (15 C.F.R. §730 et. seq.) and “technical data” as defined in the International Traffic in Arms Regulations (22 C.F.R, Chapter 1, Subchapter M). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work.

Equal Employment Statement  

PCB Piezotronics is an equal opportunity employer and as such takes affirmative steps to safeguard employees and applicants from discrimination on the basis of protected class status, including race, creed, color, religion, sex, sexual orientation, gender identity, national origin, age, military or veteran status, disability, predisposing genetic characteristics, marital or family status, domestic violence victim status, arrest record or criminal conviction history, political affiliation, or any other impermissible basis.

Diversity, Equity and Inclusion Statement  

PCB Piezotronics is committed to workplace diversity and fostering a culture of equity, inclusion and belonging across our organization. We promote and maintain a culture of respect and appreciation of differences in our employees.  Employees are valued, respected and encouraged to be their unique selves.