Field Service Engineer - Alarm Systems
We have an opportunity for a Field Service Engineer to join us at Honeywell in Didsbury. In this role you will carry out routine maintenance, commissioning, fault finding. You will be responsible for effective repair and first line escalation to all Gent supported products on customer sites on a 24-hour, 365 days a year basis within the UK and abroad if required, in conjunction with the business requirements related to customer needs.
Key Responsibilities
Accept/Reject reactive works within 2 hours of receiving to achieve KPI’s for fault call acceptance Reduce and maintain the Maintenance Backlog to achieve KPI’s at the end of every calendar month Reduce and maintain the open calls to achieve KPI’s at the end of every calendar month.
Control stock by booking off parts used and order on call they were used in order to ensure that stock variances are managed within budget Identify and action any additional maintenance and small works sales opportunities. Act as a first line of escalation for Central Administrators and other engineers with problems on customer sites. Be Be a mentor for new starters training them in SMS/Pulsar usage including producing documentation. CPQ usage and Quote production. Be Be able to design for sign off Fire systems in line with B.S 5839 Pt 1 Or have a working Knowledge of multiple trades Fire, Access, EVC, CCTV, BMS.
Key Skills and Qualifications
· Extensive knowledge of Fire system of all manufacture, but essential to have knowledge of Gent By Honeywell products.
· A minimum of 8 years experience within the Fire industry.
· C&G, BTEC, ONC/HNC qualification in an Electrical/Electronic discipline.
· F.I.A units 1 and 2 and 3 BS 5839 . working knowledge of Unit 4 design.
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Additional InformationJOB ID: HRD243673Category: Customer ExperienceLocation: Worthington House, The Towers,Busn Park,856 Wilmslow Rd.,Didsbury,GREATER MANCHESTER,M20 2HY,United KingdomNonexempt