Job Description

As a Field Service Engineer, you will provide on-site installation, maintenance, and repair of Agilent instruments supporting research, development, and manufacturing in areas such as Cell and Gene Therapy, Infectious Disease, Virology, Immunology, Immunotherapy, and Next-Generation Sequencing. Your work will support essential scientific advancements in these growing fields.

Key Responsibilities:

Travel to customer sites to install, maintain, and repair Agilent instruments.

Diagnose and resolve performance issues for Cellular Analysis, Microarray Solutions, Flow Cytometry, PCR, and more.

Ensure optimal hardware, software, and network configurations.

Perform proactive maintenance to prevent downtime.

Provide fully integrated solutions, including peripherals and software, to meet customer needs.

Drive customer happiness through clear communication, attention to detail, and timely customer concern of issues when necessary.

Qualifications

Bachelor's or Master's degree in Biology, Biochemistry, Biotechnology, or a related field, or equivalent experience.

4+ years of proven experience as an end user with scientific instrumentation, automation, and laboratory operations.

Strong troubleshooting and problem-solving skills.

Experience with Agilent products is a plus.

Excellent interpersonal skills.

A valid driver's license and passport are required.

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least October 16, 2024 or until the job is no longer posted. In the US, this position is eligible for reimbursement for personal vehicle usage.

The full-time equivalent pay range for this position is $42.49 - $74.60/hr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to diversity in the workplace and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_posting@agilent.com or contact +1-262-754-5030. For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility.

Travel Required75% of the Time

ShiftDay

DurationNo End Date

Job FunctionServices & Support