Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions. **We believe that diversity adds value to our business, our teams and our culture. We are committed to equal employment opportunities that foster an inclusive environment.** The Field Service Engineer (Diagnostic Customer Technical Support) has the responsibility of providing the highest quality service and support to Grifols customers at the customer facility and by telephone. **What your responsibilities will be** You will have the opportunity to: + Respond to customer inquiries and complaints. + Participate in customer site evaluations, upgrades of hardware and/or software, product installations, preventive maintenance and ongoing service and support for all equipment at the customer facility and via telephone. + Work with CRM System to manage reporting and documentation. + Adhere to procedures and protocols outlined by the Grifols CTS organization and Grifols Diagnostic organization. + Openly communicate with other groups within Grifols to assure rapid resolution of issues raised by customers. + Communicate integrally with CTS and Account Managers regarding product performance, participation in development teams and process development and improvements. **Who you are** The requirements listed below are representative of the knowledge, skills, education, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. + You have a Mechatronics, Mechanical, Electrical Engineering Degree or similar. + You have at least three years of experience working as FSE in pharma or similar sector. + You have IT skills. + You speak fluent level of Czech and English (B2). + You are communicative, customer oriented, team player and organised. You are also used to work under pressure. + You have strong analytical and problem-solving skills. + You have availability to travel as this is a field-based position. + You live in the Morava region. **What we offer** + Benefits package. + Company car. + Meal allowances. + Trainings in ETC Spain. + Contract of Employment: Permanent position. This is a brilliant opportunity for someone with the right talents. Information about Grifols is available at www.grifols.com. If you’re interested in joining our company and you have what it takes, then don’t hesitate to apply. We look forward to receiving your application. Grifols is an equal opportunity employer. **\#LI-NT1** **Grifols provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other characteristic or status protected by law. We will consider for employment all qualified Applicants in a manner consistent with the requirements of applicable state and local laws.** Czech Republic, Morava region (field-based role) Learn more about Grifols (https://www.grifols.com/en/what-we-do) **Req ID:** 518517 **Type:** Regular Full-Time **Job Category:** Technical Assistance