Do you want to join us in helping to fight the world’s most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

At Siemens Healthineers, we offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally.

Our Global Team:

We are a team of more than 72,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.

Our Culture:

We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world.  We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.

Completes technical-oriented service tasks of various scopes and supports in planning and managing these tasks.

The Field Service Engineer HW (FSE- Hardware) is the primary contact for Varian Medical Systems (VMS) customer service and repair needs ensuring that our customers’ equipment always operates efficiently.  

Provides customer support through the performance of on-site installation of company product (s) and ancillary devices, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system. Serves as company liaison with customer on administrative and technical matters for assigned projects. 

Responsibilities

Performs client-site servicing, repair and/or installation of company product(s).   

This job may include any aspect of product field support, including system hardware and software, medical or laboratory devices and equipment, and systems networking.   

Provides technical support to customers on operational or maintenance aspects of system equipment. Serves as customer contact on technical and service-related problems.   

Diagnoses mechanical, hardware, software and systems failures using established procedures. Determines most cost-effective repair/resolution to minimize customer downtime.   

Prepares reports for analysis of product failure trends and service ability issues. Provides basic, routine, complex and advanced servicing, testing, and maintenance of Varian Medical Systems (VMS) equipment according to instructions and company guidelines to ensure that customers’ equipment operates efficiently.   

Provide phone support/remote assistance to customers and to Field Service Representatives as required to achieve resolution of service need in a timely manner.   

Order spare parts for assigned customers including replenishing spare parts kits for warranty and contract customers, to ensure they can operate their VMS equipment according to technical and safety guidelines with the highest level of satisfaction.  

Input detailed records of service visits into company information systems, including technical problems, actions taken, and parts employed to correct these problems, to ensure accurate updated customer maintenance information is available to other VMS parties. 

Maintain up-to-date technical documentation, in order to permanently keep informed regarding all operating characteristics, design factors, technical performance and developments of VMS products.   

Maintain a high degree of professional knowledge and safety consciousness according to VMS guidelines in order to perform activities under the safest working conditions.   

Assist in the development of new servicing techniques and the writing of service documentation. May provide training to other field personnel.  

Minimum Required Skills and Knowledge:

Frequent use and application of technical documentation, standards, principles, concepts, and techniques in the field.

Uses acquired job skills and company policies to complete assigned tasks.

Sound knowledge of and professional experience with Network analysis test equipment.

Advanced knowledge of Desktop computer hardware and operating systems.

Basic knowledge of server hardware and operating systems.

Familiarity with Varian Record and Verify and treatment private network systems.

A thorough understanding of the separate responsibilities of Varian Service reps and the Customer Physicists with regard to Treatment Planning Systems.

Understanding and familiarity with Customer facing documentation.

Performs routine maintenance such including major STBs Capable of performing Maintenance Release upgrades with assistance or supervision.

Achieve certification status

Other Desired Skills and Knowledge:

Able to handle difficult customer situations including troubleshooting while customer is observing.

Is assigned as primary support for machine accounts

Be able to understand and utilize the escalation process to RISS FSR, Manager, NTS, PSE, applications

#LI-OS1

#LI-REMOTE

At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose:  To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally. 

Beware of Job Scams:

Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers Career Site.

As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.