Job Title Field Service Engineer - Hybrid

 

 

About our company:

The Raymond Corporation is a division of the Toyota Industries Corporation. We empower you to do great work in a company with 100 years of success, innovation and growth. Our Associates are the foundation of our continued success. If you’re innovative and enjoy the thrill of making things happen - share our vision and grow with us.

 

About our team:

Join our growing team of Engineers in Field Service! We're expanding and seeking individuals who thrive on travel, customer interaction, and problem-solving. With our hands-on "go and see" approach, you'll visit diverse customer locations, gathering insights and collaborating with other engineers to develop unique solutions tailored to specific customer issues across a wide array of product models and disciplines. If you're passionate about engaging with customers, collecting facts, and working collaboratively to resolve challenges, this role may be perfect for you! 

 

About the position:

We're in search of a Field Service Engineer to become a valuable member of our Field Service department. In this role, you'll delve into customer issues, applications, and usage of Raymond equipment, collaborating closely with Engineering to devise tailored solutions for both new and existing products, addressing global or customer-specific concerns. Travel is anticipated to be up to ~25%.

 

You will:

Conduct on-site visits to customer locations to gain insights into their use of Raymond equipment and comprehensively understand reported issues.

Establish effective communication with customer management teams, Solutions and Support Center technicians, and internal management, ensuring seamless interaction.

Collaborate with Engineering by providing field feedback to facilitate the development of new designs or modifications to existing ones, specifically addressing customer requirements.

Utilize historical data and systems to assess problem scope and urgency for resolution. Extend field support the corporate product health team and new product development teams, offering insights that may lead to project direction adjustments in response to evolving business needs and customer feedback.

Provide guidance to field technicians on project-specific matters.

Collaborate with interdepartmental and external Solutions and Support teams.

Deliver support to customers, field service, suppliers, and factories on relevant issues.

Gain proficiency in all Raymond products, software interface solutions and customization between systems, such as battery management systems, vehicle controllers, and charger systems, suggesting improvements or standardization across platforms.

Keep management informed of issue and progress, status, changes, priorities of resolution. 

About you:

Bachelor’s degree in engineering.

Excellent verbal and written communication skills.

Strong technical aptitude, analytical problem-solving, time management, and organizational skills.

Strategic, creative, positive attitude, team-oriented, self-motivated, and critical thinker.

Ability to constructively interface with all levels of the organization.

Superior attention to detail and standards of quality.

Ability to manage competing priorities.

It would be great if you had:

Direct customer-facing experience is strongly preferred. Previous experience in Field Service within the material handling industry. 

About the total compensation package:

 

Salary - $72,000 and $106,000 depending on the selected candidate’s education and experience.

 

Benefits - We recognize the value of a comprehensive benefits program for our employees and work tirelessly to make sure our package meets the needs of our employees and their families. Eligible employees can elect and participate in a variety of benefits including:

Medical and Rx Plan options Dental and Vision Plan options Employee Assistance Program (EAP) Flexible Spending Accounts (FSA) for medical and dependent care Life Insurance and AD&D Short-Term and Long-Term Disability Accident, Critical Illness, and Indemnity Insurance ID Theft Protection Comprehensive 401(k) retirement plan with company match Profit Sharing Plan based on annual profitability Long-Term Care Insurance Vacation starts day 1 Vacation, Sick, & Volunteer Time 10 Company Paid Holidays Tuition Aid Program