PURPOSE AND SCOPE:

The incumbent will assist engineers and customers in the area of Engineering, Equipment and Quality to test and improve the reliability of NxStage's products.  This may include the basic repair and handling of NxStage product systems along with inspection, testing and evaluation of product conformance.

 

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Equipment

Perform at the highest degree of skill, operations such as cleaning, packing and material handlingAct as system expert on NxStage product systemsTravel to customer sites for installations, training and repair with little or no noticeExpert ability in testing, calibration, preventative maintenance and simple troubleshootingWork under limited supervisionAbility and willingness to engage in complex service activities and projects, create service documentation, provide training and may be assigned to functional supervision on a limited basis

Engineering

Perform reliability testing on various NxStage products, record data and summarize resultsExecute validation protocols, perform functional testing under the direction of an Engineer and document resultsCollaborate in the production of NxStage products and/or equipment as requiredParticipate in continuous improvement activities including fixture development and process improvementAssess customer returned product to determine failure modes and identify root causes

Quality

Participate in the investigation of manufacturing problems and product complaintsLead in the review of Device History Records for the purpose of product releaseAssist in Document ControlCalibration and quality system performance trackingDatabase maintenanceAssist in inspections and testing of product components to ensure compliance to specifications and applicable standards as assigned

Software Quality

Performs audits and tests of software products in accordance with software test plans and proceduresDebugs and characterizes defects, providing detailed configuration and descriptions for passing and failing tests for defect reportsMaintains documentation of testing and reports resultsIdentifies actual or potential problems in test procedures or company productsAssists product development and quality engineers in the diagnosis and replication of product failuresMaintains software library and offsite storage of softwareManages equipment used by the software quality teamMay be required to administer or maintain some software programs used by the team.Other duties as assigned

Additional responsibilities may include focus on one or more departments or locations.  See applicable addendum for department or location specific functions.

 

 

PHYSICAL DEMANDS AND WORKING CONDITIONS:

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Significant travel upwards of 90%

EDUCATION:

An associate's or technical degree is preferred

EXPERIENCE AND REQUIRED SKILLS:

3+ years experienceExceptional troubleshooting abilityExceptional customer relation skillsDemonstrated ability to manage projects and meet required timelinesGood organizational and follow-up skillsAbility to interface with multiple groups in the organization to resolve service issuesOverall positive and optimistic attitudeMust possess the ability to use various common hand and power assisted assembly tools.Strong Computer skillsAbility to lift heavy objects and work in areas not necessarily optimized for service activity

EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity

 

Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.

If your location allows for pay/benefit transparency, please click the link below to request further information on this position. Pay Transparency Request Form (smartsheet.com)

EOE, disability/veterans