Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance

Job Description

Location/Division Specific Information

The Materials and Structural Analysis (MSD) Electron Microscopy (EM) business enables customers to find meaningful answers to questions that accelerate breakthrough discoveries, increase productivity, and ultimately change the world. The MSD EM business designs, manufactures, and supports the broadest range of high-performance microscopy workflow solutions that provide images and answers in the micro-, nano-, and picometer scales.

Combining hardware and software expertise in electron, ion, and light microscopy technologies with deep application knowledge in the materials science, life sciences, semiconductor, electronics, and natural resources markets, the worldwide Electron Microscopy employees are dedicated to customers' pursuit of discovery and resolution to global challenges.

Location: SF Bay Area, CA

Here are some of the products you might support our customers with:

Corporate organizationOverview of our instrumentsInside the Titan Transmission Electron MicroscopeHow to make a microscope

How you will make an impact:

The Field Service Engineer for the Materials and Structural Analysis Division (MSD) of Thermo Fisher Scientific is responsible for performing the on-site installation, servicing and repair of complex equipment and systems.

The Field Service Engineer III for the Materials and Structural Analysis Division (MSD) of Thermo Fisher Scientific is responsible for performing the on-site installation, servicing and repair of complex equipment and systems. Engineers investigate and improve operational quality of system equipment; Transmission Electron Microscopy (TEM), Scanning Electron Microscopy (SEM), Small/Large Dual Beam (SDB/LDB); instruct customers in the operation and maintenance of the system; serve as company liaison with customer on administrative and technical matters for assigned projects; and conduct on-site installations of the full range of Thermo Fisher Scientific electron microscopy systems and their associated options. This role provides the opportunity to grow within Field Services and across the Thermo Fisher organization. You will be eligible for transportation support, company phone, company laptop as well as other company benefits that include bonus, 401k, healthcare, employee assistance program and more!

What you will do:

As the primary regional field service engineer, ensure customer needs are met applying appropriate resourcesConduct on-site installation of sophisticated equipment and follow testing procedures to ensure proper working orderConduct on-site scheduled planned maintenance visitsProvide troubleshooting and repair support for customers and other field service personnelCultivate and develop positive working relationships with customers, system users and company personnelSuccessfully complete technical training, as required; identify and successfully complete specialist training based on microscopes in the regionProactively seek out additional learning opportunities both inside and outside of the regionWork informally with an applications engineer or attend an applications course to gain sophisticated knowledgeTravel, often on short notice, to customer sites to resolve problems or support other field service personnelComplete and submit field service reportsBe able to perform Preventative Maintenance on assigned toolsPartner with colleagues to acquire technical guidance needed to problem-solve systems solutionsProvide training for customers and users on system maintenanceMake yourself available to train and mentor new field service engineersProvide feedback to product quality teamsProvide appropriate input in writing updating and correcting various Thermo Fisher system documentationProvide recommendations for various reports including identifying and isolating unique problems with systemAct as a subject expert and resource for trainingMust maintain Thermo Fisher Scientifics’ 4i Values.

How you will get here:

Education

University degree/Bachelor degree in electronics, physics, engineering, computer science or similar field preferred; or 5+ years of equivalent combination of education, skills and experience

Experience

5+years’ Experience:

Operating, troubleshooting, repairing and calibrating complex analysis tools such as SEM, TEM, FIB, Prober or similar systems is highly desired.Experience with Ultra High Vacuum (UHV) a plus but not required.Experience operating O-scopes, digital voltmeter and logical problem solving.

Competencies

Demonstrate Product Knowledge: Describe products and product lines, their positioning in the marketplace, and the needs they meetDescribes product portfolio characteristicsScale the Technology: Gain proficiency in installing, servicing and maintaining increasingly complex scientific instrumentsPerforms routine maintenance and basic repairs on a small number of noncomplex instrumentsResolves majority of calls on first visit, applying appropriate resourcesSolve Tough Problems- Troubleshoot and solve problems precisely, timely and efficientlyTroubleshoot with Precision: Follow safe, methodical processes to isolate and resolve problemsIdentifies problems too complex to solve independently and seeks helpSolve Problems Remotely: Remotely gather information and take action to resolve issuesEffectively gathers and documents key information about the problem from customerImpress the customer- Provide the highest level of proactive service to every customer, regardless of the circumstanceCommunicate Effectively: Foster clear, fact-based conversations with customersProactively seeks to communicate with customers when onsiteActively and attentively listens to customersTakes ownership for relationship with customer and internal partnersMake Valuable Contributions by Consulting: Proactively advise customers of solutions and standard processesProvides basic information on Thermo Fisher Scientific to customers as requestedManage Difficult Situations: Demonstrate empathy and professionalism while resolving customer issuesMaintains a positive attitude in the face of challenges in interactions with customersAsks for assistance from supervisor or peers when unsure with how to handle a difficult customer situationDrive for Results- Take the initiative to follow processes and to focus on results, without waiting to be askedRespect for Process: Follow standard processes and implement processes where none existUnderstands and follows key processes relevant to roleAware of SOPs and asks questions as appropriateDrive to Solutions: Demonstrate resilience and focus in resolving issues and meeting goalsProvides a first timefix when possible, applying appropriate resourcesInvolves others quickly when needed to solve a problemDemonstrate Initiative: Identify what needs to be done and do it without waiting to be askedTakes ownership of important issues within job scope without being askedAsks questions to find opportunities that need to be addressed

Knowledge, Skills, Abilities

Demonstrated ability to lead/coach others and complex technical issuesAbility to partner effectively with customers and colleaguesAble to take lead on difficult customer critical issuesMust have a thorough understanding and extensive experience troubleshooting and repairing ultra-high vacuum and high voltage systems.Excellent interpersonal communication, teamwork/building, time management, organizational, problem solving, conflict management and customer service skillsProven ability to fix complex systems and subsystems down to component levelAbility to read and interpret schematicsFamiliar with UHV phenomenon and technologyRequired to read, write, and speak English fluently.Ability to work under pressure, with a consistent record to make decisions with minimal direct supervision.Proven ability to be detail oriented, problem solver, promote team environment.Able to display a high level of confidentiality for both customer and Thermo Fisher Scientific.Literate in Windows software environmentsMust be willing to travel 25-50% of the time.Must possess a valid driver’s license and passport and travel regionally and internationally as the need arises.May require proof of Covid-19 vaccination.Extensive walking may be required.May work at customer locations, in office environment to include cubicles and/or in laboratory environments.Must be able to secure entrance to US Government laboratories and facilitiesPotentially pass through areas where chemical-based allergens may be in use (such as penicillin, tetracycline, etc)Depending on area of building, personal protective equipment may be worn to include lab coats, coveralls, hood, facemask, hairnets, safety gloves, safety glasses, steel toe shoes, and/or bump hats.Physical requirements include the ability to lift up to 50 lbs.

Benefits

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!

Compensation and Benefits

The hourly pay range estimated for this position based in California is $43.70–$65.55.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

A choice of national medical and dental plans, and a national vision plan, including health incentive programs

Employee assistance and family support programs, including commuter benefits and tuition reimbursement

At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards