Job Description SummaryThe Field Service Engineer will be responsible for meeting the daily service repair needs of the customer’s equipment and driving customer satisfaction through Service Excellence.

Will support: Small division that services surgical C arms and mini surgical C arms -- X-ray equipment

GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job DescriptionResponsibilities

Basic troubleshooting, installation, maintenance and service repair needs on designated equipment.

Completing Preventative Maintenance and Field Modification Instruction. Ordering and managing repair parts cycle times.

Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.

Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.

Maintaining tools and test equipment properly and ensuring they are calibrated.

Meeting Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements.

Managing vendors’ service delivery processes in compliance with GE Healthcare policies.

Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving.

Participating in sales opportunities such as contract renewals and assist with promoting and implementing revenue programs.

Working as a member of the local team to provide efficient service delivery to all accounts within assigned area.

May include training of clinical staff on designated equipment.

Qualifications/Requirements

Bachelor’s degree in electrical engineering, Electrical Engineering Technology or equivalent degree in electronics

OR Associate's degree with 2 years' experience servicing electronic equipment

OR High School Diploma/GED and 8+ years' experience servicing electronic equipment and completion of GEHC Field Service Engineer Apprentice Program

Experience interfacing with both internal team members and external customers as part of a solution-based service process.

Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.

Experience troubleshooting and responding to customer concerns.

Will need to be credentialed to those customer sites that require it

About 90% on the road in the state of Iowa at client sites

Desired Characteristics

Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy-to-understand manner

Six Sigma trained/certified

Establishes good relationships with customers and staff

Applies specialist and detailed technical expertise.

Develops job knowledge and expertise through continual professional development.

Shares expertise and knowledge with others. Uses technology to achieve work objectives.

Demonstrates an understanding of different organizational departments and functions.

Takes responsibility for actions, projects and people.

Takes initiative, acts with confidence and works under own direction.

Initiates and generates activity.

Speaks clearly and fluently.

Works productively in a pressurized environment.

Handles criticism well and learns from it.

Appropriately follows instructions from others without unnecessarily challenging authority.

Complies with legal obligations and safety requirements of the role.

Keeps up to date with competitor information and market trends

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GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Relocation Assistance Provided: Yes