Field Service Engineer NZ G
Electronics For Imaging, Inc
EFI is looking for a Field Service Engineer (m/f/x) to join our Nozomi Business Unit in Germany (every location close to an intl airport), with focus in our packaging Printing solutions.
What you will do:
In this role, you will provide on-site and telephone support, training and repair service for Inkjet customers in the ea. Includes installation support, on-site repair and key operator training (maintenance and equipment operations training)
Provide on-site setup and installation of all EFI industrial inkjet Nozomi printers. This includes working with the customer regarding pre-installation requirements as well as assisting the customer in unloading all components for the print system and positioning it in the customer’s facility. Un-crate the controller, print heads, remote cabinets, all UV components, checking electrical power and compressed air while working with a Certified Electrician, initial setup and adjustment, and thoroughly testing the printer to ensure the images it prints are up to factory standards. Provide initial and on-going formal customer operator and printer maintenance training. This includes coordination training with Inkjet customer based on customer needs. Customer training also includes assessing customer training needs and making recommendations to EFI Inkjet customers regarding the need for additional training. Provide periodic on-site trouble-shooting and repairs on printers that may be experiencing complex electrical, mechanical or pneumatic problems as directed by Field Service Manager and/or EFI| Inkjet customer support team. Provide detailed technical feedback via a EFI Inkjet Case Management System (CMS) during and after each customer visit. This role will include travel up to 75% of work week, as well as occasional weekend work to meet customer needs. Work remotely with customers to accurately identify equipment issues and provide technical information and repair guidance in order to pinpoint the necessary solutions to reported issues. Participate in after hours support activities on a rotating basis.
This role might be a good fit if you:
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