Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries. **About Abbott** Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers. **Working at Abbott** At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to: + Career development with an international company where you can grow the career you dream of. + Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year + An excellent retirement savings plan with high employer contribution + Tuition reimbursement, the Freedom 2 Save (https://www.abbott.com/corpnewsroom/strategy-and-strength/tackling-student-debt-for-our-employees.html) student debt program and FreeU (https://www.abbott.com/corpnewsroom/strategy-and-strength/college-degree-for-free-its-possible-with-freeu.html) education benefit - an affordable and convenient path to getting a bachelor’s degree. + A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. + A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists. **The Opportunity** + This is a remote position. + Qualified candidates **must** currently live in the **St. Louis, MO** **area.** + Travel up to 25%. **What You’ll Work On** + Achieve customer loyalty and profitability through passion, partnership, and performance. + Provide installation, corrective, pre-emptive, and proactive maintenance. + Partner with sales, marketing, and other areas to meet customer needs while adhering to compliance guidelines. + Represent Abbott Diagnostic Division, support field personnel, and meet district goals. + Guide and mentor other Field Service Reps. + Resolve customer complaints on complex instruments. + Document complaint resolutions accurately and follow regulatory procedures. + Maintain a safe work environment. + Schedule and complete preventive maintenance and installations. + Work effectively within a diverse team, support on-call rotations, and manage time, territory, and inventory. + Handle unpredictable travel for support and training. + Own customer issues until resolved, work cross-functionally, and maintain customer satisfaction. + Demonstrate superior technical skills, proactive account management, and complete instrument training. + Support new product launches and manage projects. + Implement and maintain the quality system. + Provide superior customer service and resolve high-stress situations. + Support customers with installations, maintenance, and repairs. + Partner cross-functionally to resolve issues and exceed customer needs. + Achieve business metrics, including service sales and key performance indicators. + Utilize remote support tools to improve instrument uptime. + Continuously improve expertise through learning and certifications. **Required Qualifications:** + Bachelor’s degree or equivalent relevant experience required. Bachelors/Engineering Degree in Bio Medical/Electrical/Mechanical or Medical Technology is preferred. **Preferred Qualifications:** + Medical Technician is preferred. + Practical experience of interfacing with customers preferred. **Additional Skills:** Trouble shooting/problem solving; ability to succeed in team situations and excel independently; computer skills (Word, Excel, Power Point; Internet; Remote Computing i.e VPN; remote troubleshooting etc.); effective communication skills and strongly demonstrated interpersonal skills. Language: Basic English skills are preferred (written and oral). Proficiency in local language required. **Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:** www.abbottbenefits.com (http://www.abbottbenefits.com/pages/candidate.aspx) Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity. Connect with us at www.abbott.com , on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal. The base pay for this position is $31.60 – $63.20 per hour. In specific locations, the pay range may vary from the range posted. An Equal Opportunity Employer Abbot welcomes and encourages diversity in our workforce. We provide reasonable accommodation to qualified individuals with disabilities. To request accommodation, please call 224-667-4913 or email corpjat@abbott.com