**DESCRIPTION** We are looking for a talented **Field Service Engineering Specialist Electrolyzer** to join our **Electrolyzer Customer Service Department** in **Oevel, Belgium** Requirement for this role: Willingness to travel up to 50% of the time. **In this role, you will make an impact in the following ways:** + Problem-Solving Expertise: By leading investigations into product or system issues, you’ll identify root causes and recommend effective solutions, ensuring high-quality service and customer satisfaction. + Failure Analysis Support: Your involvement in the failure analysis process will help address common failure modes, improving product reliability and performance. + Knowledge Sharing: By documenting diagnostic and repair actions and sharing knowledge through systems like KMS and QSOL, you’ll enhance the team’s collective expertise and efficiency. + Onsite Technical Support: Providing expert technical support onsite when needed will ensure timely and effective resolution of complex issues, minimizing downtime for customers. + Policy and Decision Input: Your technical insights will contribute to policy discussions and decisions, shaping the direction of service strategies and practices. + Effective Communication: Keeping territories well-informed and participating in regular meetings will foster collaboration and ensure alignment across teams, functions, and customer groups. + Emerging Issue Resolution: Investigating and delivering solutions for emerging product or process issues will help maintain product quality and customer trust. + Mentorship and Guidance: By guiding less experienced technicians, you’ll enhance their skills and troubleshooting capabilities, leading to more efficient customer support and service delivery. **RESPONSIBILITIES** **To be successful in this role you will need the following:** + Technical Knowledge: Proficiency in electrical and mechanical systems, especially related to repairs and maintenance at Electrolyzer units, will be essential for diagnosing and resolving issues effectively. + Customer Support Skills: Experience in providing remote technical assistance and performing on-site maintenance and repairs will enable you to support customers efficiently and ensure their satisfaction. + Diagnostic and Troubleshooting Abilities: The ability to translate customer complaints into actionable troubleshooting plans, use specialized tools and software for diagnostics, and validate repairs will be crucial for successful issue resolution. + Effective Communication and Documentation: Strong skills in creating and verifying technical information, capturing data accurately, and documenting all service activities will ensure clear communication and a reliable record of work done. **QUALIFICATIONS** **Education/ Experience:** + College, university, or equivalent degree in Engineering, or related field is highly preferred or relevant experience equivalent required. + Prior experience in a technical role is preferred. + Multilingual Communication Skills + This position may require licensing for compliance with export controls or sanctions regulations. **Job** Service **Organization** Cummins Inc. **Role Category** Hybrid **Job Type** Exempt - Experienced **ReqID** 2408533 **Relocation Package** No