**About the Role** Are you seeking an opportunity to work with today's most advanced thin film processing tools? Anelva tools have been delivering cutting edge performance in thin films deposition (PVD) and enabling our customers to manufacture the most advanced hard disks and volatile memories/nonvolatile memories. We have an exciting opportunity in San Jose, CA to directly interface with customers to support their Anelva equipment in the field, which includes troubleshooting and installations. This position performs technical support of the high vacuum equipment for PVD and related robotics. The individual must understand vacuum technology, general practices, and procedures within the semiconductor field and be able to apply such skills fluently to perform field service duties at customer’s clean room. In addition, provide on-call technical support, which may require off shift work. This position requires full-time presence at your assigned office(s)/worksite(s). **Your Impact** Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19 - Responsible to monitor, inspect, setup, calibrate, and maintain semiconductor process equipment in the field to prevent equipment down time. - Troubleshoot hardware and software related issues and implement solutions - Collect data for software related issues and discuss with headquarter in Japan. - Accurately document all maintenance activity and provide field service reports. - Install equipment control software and maintain record of software revision history. - Participate in the installation of equipment at customers' sites. - Monitor stock level of service parts and equipment to ensure adequate inventory is available for repair work. - Provide training and assistance to other technicians. - Effectively communicate with customers, Canon USA and Canon-Anelva Japan employees, - Escalate serious or complicated repair problems to senior level team members. **About You: The Skills & Expertise You Bring** - 2-3 years of experience with PVD or semiconductor vacuum equipment with AS degree is required, Bachelor’s degree in engineering is preferred. - Candidates without AS or BS may be considered with equivalent experience in the same field - Multi chamber cluster systems and robotics experience is highly preferred - Ability to understand electrical and mechanical drawings for troubleshooting - Experience with PLC and other software applications is a plus - Ability to work independently following 3-6 months of on the job training - Must have analytical skills for problem analysis and resolution - Decide on problem solving road map and follow methodical means to resolution - Decide and recommend spare and consumable parts for PM’s and repairs - Job may require domestic travel up to 25% and international travel for training. - May require considerable travel throughout sales territory (valid driver's license and acceptable driving record necessary). Additionally, because this position requires driving for company business as an essential function of the job, must remain in compliance with company safety guidelines and policies - Position may require ability to work flexible shifts - Requires ability to lift approx. 50 lbs. - Bilingual Communication skills helpful but not required. (Japanese/English) - Substantial amount of standing, walking, typing, grasping, talking and hearing. Substantial amount of driving required, sometime for multiple hours at a time. Occasionally kneeling, crouching, stooping, reaching, pushing, pulling and climbing stairs or ladder. The worker is required to have close visual acuity with or without corrective lenses for extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes. Working primarily in a cleanroom environment (wearing full clean room suit, facemask, gloves, safety glasses) The work Environment may include a variety of physical conditions such as proximity to moving mechanical parts, electrical current, working on scaffolding and high places, exposure to chemicals, ultraviolet light and lasers, working in enclosed spaces, close quarters, narrow aisles or passageways. The work environment may include working in highly time sensitive situations requiring quick resolution including equipment problems. The company will not pursue or support visa sponsorship for this position. We are providing the anticipated rate for this role: $33.37 - $49.98 hourly **Company Overview** About our Company -Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $29.4 billion in global revenue, its parent company, Canon Inc. as of 2023 has ranked in the top-five overall in U.S. patents granted for 38 consecutive years†. Canon U.S.A. is dedicated to its _Kyosei_ philosophy of social and environmental responsibility. To learn more about Canon, visit us atand connect with us on LinkedIn at. **Who We Are** _Where Talent Fosters Innovation._ Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation. **What We Offer** You’ll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits. **And Even More Perks!** -Employee referral bonus -Employee discounts -Free morning coffee -“Dress for Your Day” attire program -Casual dress (including jeans!) is welcome -Volunteer opportunities to give back to our local community -Swag! A Canon welcome kit and official merch you can’t get anywhere else †Based on weekly patent counts issued by United States Patent and Trademark Office. All referenced product names, and other marks, are trademarks of their respective owners. Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. All applicants must reside in the United States. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are not reviewing this job posting on our Careers’ sitehttps://www.usa.canon.com/about-us/life-at-canon ( https://www.usa.canon.com/about-us/life-at-canon) , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us athttps://www.usa.canon.com/about-us/life-at-canon ( https://www.usa.canon.com/about-us/life-at-canon) . \#CUSA **Posting Tags** \#PM19 #CUSA #LI-NF1 #LI-ONSITE **Location** _US-CA-San Jose_ **Company** _Canon U.S.A., Inc._ **Requisition ID** _31136_ **Category** _Field Service_ **Position Type** _Full-Time_ Canon is proud to be an equal opportunity/affirmative action employer. Minority/Female/Individuals with Disabilities/Veteran. We value the diversity of our workforce and knowledge of our people. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identification, national origin, disability, genetic information or protected veteran status, or any other characteristic protected by law. Click on the following links to learn more "EEO is the Law" poster, "EEO is the Law" poster supplement, NLRA "Employee Rights" poster and Canon’s Pay Transparency Statement. Canon is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require a reasonable accommodation in order to complete an employment application, or during the application process, please e-mail us at accommodationrequest@cusa.canon.com.