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A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche.

Would you like to be part of a new exciting journey within the Roche Support Network team? We are building a team of Mass Spectrometry Service Experts, technicians and scientists, who will be responsible for the customer support of our new Mass Spectrometry instrumentation. This exciting opportunity  will support our customers remotely and on-site and you will have a chance to be a subject matter expert!

Senior Field Service Installation Representative travel to customer sites across the US to install Roche analyzers and instruments. To be successful in this senior position, you will need to be highly proficient in installing or repairing Roche analyzers/instruments. This position requires 95% travel, including overnight travel, and requires that the individual reside within 50 miles of a major metropolitan airport in the US.

KEY RESPONSIBILITIES

Install equipment as assigned.

Perform site surveys, installations and approved modifications with minimum assistance/supervision.

Install connectivity solutions as part of completing instrument installations.

Schedule modifications as indicated in the TSB and per policies during installations.

Identify, analyze and resolve IT product problems during installations and escalated service calls.

Monitor communication devices during all scheduled times.

Work with local FES teams to ensure installations are completed while ensuring customers are fully satisfied.

Support technical issues during the installation process to ensure installations are completed successfully.

Act as crew team lead to ensure and maximize efficient completion of installations.

Document all service related activities (inventory, service activity cases, expense reports, etc.)

Process service activity close-outs at the end of each customer site visit. Able to manage day to day administrative activities. 

WHO YOU ARE

High school diploma and 2 years of technical school or equivalent military training OR equivalent work experience, AND

4 years progressive experience repairing or servicing mechanical/system hardware and software, or networking/wireless networking OR equivalent military experience

Preferred Qualifications

Able and willing to travel 95%, including overnight travel

Resides within 50 miles of a major metropolitan airport

2 years prior experience installing or repairing Roche analyzers/instruments

Advanced knowledge of electronics, electro-mechanical systems, and information technology 

Knowledge of basic chemistry

Effective customer service skills, which includes a positive attitude, helpful customer interaction, and maintenance of ongoing customer relationships

Effective time-management, organization and prioritization skills

Good written/verbal communication skills

Ability to work after hours, provide weekend and holiday support on a rotated basis within an assigned territory and/or geographic region and be on call 24/7 during rotation

Additional Information

This is a remote, field-based position.

Company car is provided with this position.

Relocation benefits are not provided with this job posting.

The expected salary range for this position based on the primary location of Indiana is $51,600-$95,800.  Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law.  A discretionary annual bonus may be available based on individual and Company performance.  This position also qualifies for the benefits detailed at the link provided below.

Benefits

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

As a global leader in healthcare, Roche Diagnostics offers a broad portfolio of products, tools and services that help in the prevention, diagnosis and management of diseases like HPV, HIV, hepatitis and diabetes as well as other medical conditions, such as fertility and blood coagulation. These products and services are used by researchers, physicians, patients, hospitals and laboratories worldwide to help improve people's lives.

Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.