Working Hours/Days 7:30 am – 5:00 pm Monday – Friday, with Saturday on call rotation. Overview Work with an experienced team to provide exceptional service to customers. Team manage & dispatch field technician personnel. Basic Duties + Assist customers and technicians on repairs and define the scope of work to ensure expectations are met. + Work with field personnel, and customers in support of completing work orders start to finish. + Oversee technician productivity and performance, and assist with annual reviews/disciplinary action when needed. + Promoting safety in the workplace and helping to lead technical and professional development. + Perform other duties as assigned. Qualifications + 2 years previous experience in customer service or management experience. + DBS, SIS, Vision Link, Service & Equipment Link networks experience a plus but able to train. + Knowledge of safety requirements and protocols, following company General Safe Work Practices as well as enforcing those practices. + Military encouraged to apply. + Excellent communication skills (verbal and written) and customer service skills are needed. + Computer literate, PC experience with programs such as Microsoft, Excel, Word, and Outlook is required. + Must have a valid driver’s license and clean driving record. This includes no more than 2 minor violations within the past 3 years and no major violations within the past 5 years (Motor Vehicle Report will be performed on final candidate). Physical Requirements/Working Conditions This position works in an office environment and in service shop environment. May, on a continuous basis, sit at a desk for a long period of time; answer telephone calls, write or use a keyboard to communicate through written means. Must be able to lift 75lbs. Must be required to wear appropriate safety equipment (IE- Safety glasses or side shields, safety boots, gloves) when needed. Noise level in the shop environment is usually moderate to high and the noise level in the office environment is usually low. Must be flexible to work varying schedules and hours as needed. Occasional local travel may be required. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran . Why Work for Altorfer? At Altorfer, our iron is just the beginning. Our people make our company successful, and we would not be who we are without them. As a third generation, family-owned company created in 1957, we bring our values into how we do business. Everyone from technicians, sales representatives, administrative professionals, or somewhere in between is part of the “A-Team” and is crucial to our success. Here at Altorfer, we have over 35 locations and 1300 emp loyees with long tenure for you to learn from . We have a collaborative, family valued culture, with a great reputation in the industry . A company that offers competitive pay, excellent benefits, and a remarkable team of people to work with. Need help finding the right job? We can recommend jobs specifically for you! Req No.2024-5052 CategoryManagement LocationUS-IA-Cedar Rapids TypeRegular Full-Time Union or Non-UnionNon-Union DivisionHeavy CompanyAltorfer Inc