Company Description

Want to work for a company who protect the consumer whilst also having a highly    commercial focus? ‘We Keep Food Safe’ from physical contaminants, saving lives and reducing waste. 

LOMA SYSTEMS is a premium worldwide manufacturer of inspection equipment, used to identify contaminants and product defects in the food and pharmaceutical industries. LOMA Systems has over 50 years of experience developing and installing Designed to Survive ™ equipment, that delivers on our company purpose to ensure when products leave the factory, they are contamination free, to the quality intended and safe for you as the consumer. We pride ourselves in delivering on our commitments, providing high quality technical service and trusted advice to our customers. 

Our culture is hands-on

At Loma Systems every individual is encouraged to take the initiative to get things done, and you will have the opportunity to make a real impact. LOMA Systems’ parent company is Illinois Tool Works (ITW), a fortune 250 diversified industrial manufacturer of value-added consumables and specialty equipment. ITW live by a philosophy of autonomy and a decentralized culture. This unique relationship means Loma systems can offer a personalized experienced to each and every employee, whilst offering the career progression and stability that comes from working for a larger organization. 

At Loma and ITW we leverage the 80:20 principle in everything we do. We are serious and focused on improving food and pharmaceutical safety but know that they best way to achieve this is through employing a positive mindset and have a one team culture. If you have a proactive approach and want to make an impact, we want to hear from you!

Job DescriptionResponsible for all field activities as well as developing and executing business plans/strategies to increase field service revenue and profitabilityEffectively lead the activities of the team to maximize customer satisfaction, productivity, and efficiency. Ensure high standards of technical service and support are consistently achievedEnsure all services field activities comply with the Company’s Quality System and Standards. Leading in safety and EH&S programs while creating and promoting a strong safety culture.Perform Safety and Technical AuditsHire, develop, and coach team to be an industry-leading provider of after-market service excellence.Manage the Field Service Team ensuring the company’s processes and procedures are complied with fully.Implement, monitor and communicate service metrics (KPIs) to ensure continuous improvement in service performance, with specific attention to customer satisfaction drivers such as response time, first-time-fix rates, parts availability, Field Service Engineer knowledge and professionalismCommunicate and collaborate with other departments to ensure customer requirements are being metProvide Monthly Management reports covering the performance of the Service department against agreed objectives, metrics, and KPI’sAct as an escalation point for technical issues and support, taking ownership toward successfully resolving customer problems. Proactively collaborate with internal functions to gain all relevant information and support toward achieving business targetsProvide leadership and/or participate in continuous improvement initiatives and/or special projects supporting service excellenceOther duties as assigned.

Qualifications

Essential:

Associate’s degree in a technical field; will consider military experience in lieu of education Minimum 5 years of experience in a Service role for a company in a similar industry requiredAbility to direct and influence the work of others to produce the highest quality performance possibleHigh Drive, with a growth mindset. You should have a track record of exceeding targets.Strong experience in effectively leading a team while working under pressure and reacting quickly to changing priorities and/or set backs.Strong teamwork, analytical, planning, and organizational skillsAbility to understand the company’s sales tools including product design guides, Metal detector, Checkweigher and X-ray technical applicationsHigh Proficiency in Microsoft Office Applications (Word, Excel, PowerBI) as well as CRM and SharePoint.Strong written and oral communication skillsAbility to travel US and Canada on a regular basis with occasional trips to the UK (valid passport/visa); up to 50% travel

Preferred:

Bachelor’s degree in technical field preferredKnowledge of the food manufacturing industry

Additional Information

Benefits:

Along with opportunities for career growth and development, Loma Systems provides a comprehensive benefits package, in conjunction with ITW, which supports our employees’ educational endeavours, wellness and financial security. Here are some of the features our comprehensive package has to offer:

Medical, dental and vision benefitsFlexible Spending and Health Saver Accounts401(k) retirement savings programPaid vacation, sick days and holidaysWellness and fitness programAdvancement opportunitiesEducational assistanceVolunteer and matching charitable gifts programsEmployee assistance programEmployee discounts with the ITW key suppliers: cars, computers, appliances and more

This position is not eligible for visa sponsorship or relocation assistance.

If you are a qualified individual with a disability and are unable or limited in your ability to use or access the online application system process due to your disability, please call the Loma Human Resources Dept. at (224) 856-8937 to request assistance. No other requests will be acknowledged.

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. 

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. 

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.