Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, including TimberPro, Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.

Job Overview

Join Komatsu’s dynamic team in Elko as a Field Service Manager! We are seeking a dedicated professional to oversee and enhance our field service operations, ensuring top-notch service delivery and customer satisfaction. If you have a passion for excellence and a commitment to innovation, we want to hear from you!  We offer the following:

 

$5,000 signing bonus Industry competitive wages Generous 401K plan Comprehensive benefits package Boot, tool and pants reimbursement Paid vacation Company vehicle Excellent job security Ability to be a part of an exciting, innovative company developing new state-of-the-art technology and equipment Key Job Responsibilities Safety and well-being of the field service team. Lead the drive to our ZERO Harm Culture. Direct The Komatsu Way on SLQDC (Safety, Legal, Quality, Delivery, and Cost). The overall quality of field service repairs. Resident expert of our OE equipment. Overall management of the field projects.  Provide estimated costs and timelines to the Operations Manager/Sales Department for proposals on large and small jobs. Develop and execute capital spending plans required to support the department. Supporting and interacting with other departments such as sales to support their goals and opportunities. Develop and support a professional attitude with each Field Service employees.  Ensure that each one of our customers, peers, superiors, suppliers, etc. is always treated with respect and in a professional manner. P & L of the field service department. Understands the financial end of the business and overall company objectives. Qualifications/Requirements Strong customer service skills. Strong leadership acumen is a must. 10 Years mechanical maintenance experience.  A two-year Mechanical Degree or a two-year Electrical Degree with mechanical influence and three to five years’ experience in the service industry, or five to ten years’ service maintenance experience. Three to five years in a management/leadership role which involved ten to thirty reports, direct and indirect. Mining equipment background preferred Additional Information Technical aptitude for understanding Komatsu mining equipment. Resource Planning skills (Machining, Tooling, Equipment, Manpower) Ability to effectively communicate, including written and oral, and develop effective working relationships across multiple levels of the organization. Ability to diffuse emotionally charged situations. Ability to coordinate customer needs even after hours. Some knowledge of accounting to understand and manage budget.

Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.