Review projects every day to confirm all regulatory reporting requirements have been completed. Work closely with Project Managers to assist them with various tasks such as obtaining final documents from contractors, call regulators to provide updates when needed and review projects for closure. Compile final documentation and organize in a neat fashion summarizing for the client, all work completed on the project. (See separate Closure SOP)  Prepare final billing sheet for review and upon approval, submit final invoice to client. (See separate Invoicing SOP) Assist the call center as back up to high call volume times. Timely answers a multi-line telephone system for emergency and non-emergency calls from clients. Screen and transfer calls in a high-volume phone environment. Answer phones and handles all intake inquiries for incidentals and incidentals with reporting. Complete phone screenings and assists clients in obtaining needed paperwork. On specific accounts, obtains authorization from Operations Manager, Project Manager, Environmental specialist, or Program Manager to verify if a spill can be cleaned by terminal once SDS is obtained.  Accurately log information from client interactions into ALERT system.  Including use of correct grammar and spelling, accurate selection of all appropriate categories, and addition of any notes or comments pertinent to the contact and/or contact record. Providing and maintaining excellent customer service and satisfaction. Ensure that all SOP’s and client special instruction are performed and are compliant. Efficiently identify and escalate any calls or emails regarding emergency spill and/or remedial activities needing completion communications to appropriate Project Manager.  Conduct telephonic regulatory reporting in states/provinces across US/Canada to ensure regulatory compliance on behalf of client. Submit written, telephonic, and online reports to regulatory agencies (initial and interim reports). Communicate effectively to contractors, client, regulatory officials, etc., through both written and verbal communication. Return all internal and external calls, emails, and facsimiles in a timely manner to ensure that customers’ concerns are understood, addressed and resolved in an efficient and complete manner as quickly as possible. Perform other job-related duties as required. Effectively log time “Billable Hours” to specific project to cover cost of service provided