What’s the job?
**The successful candidate will need to live near a major airport**
The principal function of the Field Service Representative is to coordinate, perform and provide reports regarding on-site inspections. This position also requires technical knowledge of proper application methods for siding and roofing products. Problem solving skills/knowledge while on-site is a must. This position requires the ability to train siding installers and roofers concerning proper installation methods. This position requires the ability to stay calm in sensitive situations while performing inspections or while speaking to customers on the phone.
Inspect roofing, siding (and other products deemed necessary by CertainTeed management) at the request of CertainTeed Technical Services (Roofing), Warranty and Technical Services (Siding) and/or at the request of a plant Quality Manager. Initiate and file a report based on inspection observations. Must be able to diagnose a claimed issue while in the field performing inspections. This requires a high level of problem solving skills and building envelope technical expertise. Must be able to stay calm in sensitive situations in the performance of your inspections. Provide onsite training as needed for warranty related repairs and concerns directly to the contractor. Additional responsibilities that are assigned by the Technical Services Manager or the Field Service Supervisor must be completed in a timely manner. Also, to perform assigned administrative tasks such as reports and other assigned tasks within time restraints.
Perform on-site diagnostic inspections of roofing and siding systems, product claims and extended warranties. Operate a drone for inspection data collection. Provide objective and detailed documentation in preparation of on-site inspection reports. Complete and maintain the FAA required licensing for drone operation. Coordinate site visits, provide assigned reports/tasks within a timely manner Build a good working relationship with Roofers, TM’s and distributors.