**Overview** Under general supervision, will perform a variety office services functions. Tasks may include mail processing & distribution, copy/scan/imaging/ fax, hospitality, reception and records, depending on customer needs, **Responsibilities** **CUSTOMER SERVICE** + Insures total customer (internal & external) satisfaction through understanding of customer expectations, proactive problem identification/resolution, and maximizing opportunities to build relationships **MAIL/PACKAGES/POUCHES** + Receive, sort, and deliver all incoming mail & packages according to assigned floors and within established time frames Wrap, seal, weigh, affix postage and dispatch all outgoing mail/packages in accordance with postal regulations + Prepare special outgoing inter-office pouches sent to client affiliates as scheduled (if applicable) + Package and process outgoing overnight items, i.e. Federal Express, UPS, etc., to meet client and vendor deadlines; Log and deliver incoming overnight packages within established time frames + Log outgoing and incoming items as required and review for accuracy/completeness **SUPPLIES/COPYING/FAXING/ADMINISTRATION** + Organize and distribute supplies to client; Verify and log orders upon delivery; Monitor inventory of copy supplies, stock paper and toner and keep supply area neat (inclusive of convenience copiers) + Handle items for distribution to a segment of or all of client employees, affiliates, dealers, etc + Estimate runtime on the small to medium photocopy jobs; Check all copies produced for quality and accuracy; Produce bound copies of work when requested; Deliver and pick up copy jobs + May provide minor maintenance of photocopy machine such as solving paper jams, placing service calls and routine cleanings + Operate facsimile machines; send and receive facsimiles; Keep complete and accurate logs of incoming and outgoing facsimiles; Where appropriate, generate activity and confirmation reports, and call the receiver to confirm receipt as necessary + Perform other administrative duties from inserting, copying and photocopying to faxing as needed + Due to changing technology in office automation, will be required to learn new features and functionalities of copying machines, faxes, scanning, shipping equipment as introduced at the site **May possibly perform any of the following functions at the direction of the Site Manager:** + Set up and maintain client’s kitchen areas and conference rooms, order food and make coffee + Provide reception work such as answering telephones, taking messages and greeting visitors + Move boxes, supplies or furniture; replace light bulbs + May be requested to perform document scanning + Prepare outgoing items for shipping + Additional responsibilities that other employees at that site do not perform + May prepare reports in order to measure productivity and prepare billing charges **Qualifications** + High school Diploma or equivalent + 5 + years’ experience working in a mailroom or professional office environment + Able to assist other lower level FSRs as necessary + Thorough knowledge of all shipping procedures + Ability to perform all necessary computer skills required + Able to perform the functions of all equipment and systems (fax, scanner, metering, stamping, tracking systems, photo-copying, color copying, etc.) + Excellent customer service, professional attitude and appearance are a must + Ability to work overtime & meet deadlines **PHYSICAL DEMANDS** + Physical activity required including bending, reaching, lifting and prolonged periods of sitting or standing. + May lift and/or move up to 50lbs. **What We Offer:** Competitive pay & benefits! Comprehensive training and development programs that prepare employees to advance from within. A company focused on creating a positive work and client environment. Employee discounts on entertainment, products, and services nationwide! **_Come Join Our Team!_** **Job Locations** _US-MA-BOSTON_ **Posted Date** _3 months ago_ _(8/6/2024 9:05 AM)_ **_Requisition ID_** _2024-18330_ **_\# of Openings_** _1_ **_Category (Portal Searching)_** _Customer Service/Support_ **_Position Type (Portal Searching)_** _Regular Full-Time_ **_Fixed Salary_** _USD $28.00/Hr._