Daniels Health is searching for a customer service oriented individual to join us as a Field Service Representative. This position is responsible for the inspection and servicing of all products within their assigned hospital or medical center. They will be responsible for maintaining inventory and delivering the first line of customer service on behalf of Daniels. The Representative will team up daily with drivers, operations personnel, sales teams, and corporate support staff to service their assigned hospital location.
1500 E Medical Center Dr., Ann Arbor, MIWhat will your job involve?Working clinical staff within your assigned location to ensure proper healthcare waste segregation, timely container exchanges and container fill accuracyInspection and servicing of all Daniels’ products within your assigned hospital or medical center; this includes entering procedural areas and working around sensitive patients and equipmentMaintaining adequate inventory levels of container stock at a location and department levelClear communications and strong relationship management with hospital staff and Daniels staffCommunicating and escalating customers issues to your manager to ensure timely response and resolution with usage of a company provided smart phone for daily dutiesMaintaining professional, positive working relationships with customers and other hospital staff independently without direct supervisionEnsuring staging area is neat and orderly after entering and before leaving the facilityStanding and walking for a significant part of the dayLifting containers weighing up to 40 lbsPushing / pulling wheeled transporters and/or palletized product up to approximately 300 lbs What are we looking for?COVID-19 considerations: Willingness to be COVID vaccinated necessary.Someone with a can-do attitude who is committed to efficient, timely scheduling and has previous experience in a labor-intensive job. Delivering an integral service to healthcare, this is a hands-on field service role carried out within a hospital setting and will include heavy lifting!Why work for us?Job stability – as an essential service to healthcare we are non-seasonal and recession proofOpportunities for overtime – we always need extra hands on deck so overtime opportunities are plentifulConsistent work hours – Monday to Friday (8AM to 4:30PM)Benefits – Full time roles are provided benefits, sick leave and vacation leave from day one!!Permanent position – This is a Full-time permanent role of 40 hours per weekCompetitive salary – This position is offering a rate of $20.00 per hour!