Company Description

RxSafe LLC is a rapidly growing medical robotics device company located in Vista, CA. Our cutting-edge pharmacy automation systems including robotic compliance packaging and inventory control storage and retrieval devices for pharmacies. Please visit rxsafe.com for more information about our company and our products.

Job DescriptionInteract with customers and equipment to analyze and solve hardware and software issuesWhen required, disassemble, and reassemble machines to repair or replace worn or malfunctioning components and consumablesPerform system analysis of current workflow and proposed setup to improve customer efficiency and system effectiveness, including proposals to add, remove or modify existing configurations and supporting peripherals.Develops recommendations to enhance or replace existing hardware and/or software based on customer experience and technical expertise.Provide excellent customer service, listening carefully to customer concerns and addressing issues until the customer is reasonably satisfiedAssist in the testing and development of new software and hardware to enhance or replace existing software and hardware based on quantitative and qualitative customer dataTeaming up with other members of the Field Service team to provide support and internal training opportunities.Collaborative in nature making internal and external recommendations to improve the customer experience, high quality and workflow efficiencyPerforms periodic follow-up calls to customers using data driven metrics and evaluates resultsAssists Engineering in the testing of new software and hardwareConsults with customer and RxSafe management for final approval of proposed modifications and documentationWrite accurate and timely reportsTracking expenses, submitting expense reportsWrite process documentation

QualificationsAble to travel 80% of the time and supporting same-day rapid travel on-call needs, which can include afterhours and weekendsStrong attention to detail, able to multi-task, and collaborative in nature, breakdown explanation of steps performed while troubleshooting so that others may learn thought processExcellent verbal communication skills including good listening skills and patienceSelf-motivated, optimistic, and able to work independentlyDemonstrated ability to problem solve and offer strategic solutionsGood understanding of customer deliverables and the impact of failure/cost of poor customer serviceExperience working with hand tools, multimeters, wiring schematics, and understanding automation logic

Additional Information

At RxSafe, you can expect:

An environment where ideas are heard and innovation is encouraged
Personal/professional growth and development opportunities
Extensive benefits package with a generous employer contribution
Paid Holidays + flexible paid time off
Executive commitment to education, growth, and development
RxSafe is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. RxSafe is a safety-sensitive company.

ITW is an equal-opportunity employer. We value our colleagues’ unique perspectives, experiences, and ideas and create workplaces where everyone can develop their careers and perform to their full potential. 
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. 
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status, or any other characteristic protected by applicable federal, state, or local laws.  

All your information will be kept confidential according to EEO guidelines.

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. 

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. 

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.