**Company description** **About Publicis Groupe** Publicis Groupe is one of the largest advertising agency holding companies in the world and a global leader in marketing communications and digital transformation. Driven by data, cutting-edge technology, and creativity, our solutions enable brands to provide customers with tailored experiences on a large scale. We utilize the Power of One operating model to integrate and develop competencies that create increasing business value for current and future clients. We are present in more than 100 countries and employ over 90,000 professionals. In Poland, Publicis Groupe includes world-renowned agencies such as Saatchi & Saatchi, Leo Burnett, Zenith, Starcom, and LiquidThread, among others. **About Publicis ReSources** Publicis ReSources is the backbone of Publicis Groupe, the world's most valuable agency group. We are the only full-service end-to-end shared service organization in the industry, enabling Groupe agencies to innovate and transform for their clients. Formed in 1998 as a small team to service a few Publicis Groupe firms, Publicis ReSources has grown to 5,000 employees in over 66 countries. We provide technology solutions and business services, including finance, accounting, legal, benefits, procurement, tax, real estate, treasury, and risk management. **Overview** + Customer service as part of the first and second line of IT support + Direct or remote diagnosis and resolution of technical problems of users in the field of software, computer hardware, peripherals and computer networks. + Computer hardware installation and operation support + Taking care of high quality of communication and adherence to the agreed level of service provision (SLA) + Instruction and training of users in the operation of IT systems + Creation and updating of technical documentation + Analysis, diagnosis and resolution of incidents and failures and, depending on the need, transferring them to other departments within the company + Collaboration with other support groups and IT teams **Responsibilities** + Experience in a similar position + Polish language is a must + Very good communication skills, including the ability to translate complex technical issues in a way that is accessible and understandable to users + Fluent English enabling communication with foreign-language users and technical support abroad + Deep knowledge of Windows 11 and macOS + Practical MS Office application use and support + Experience in working in the Active Directory environment + Practical knowledge of basic issues in the field of computer networks + Knowledge of operating and servicing computer equipment + Attitudes for the efficient implementation of commissioned tasks + Strong sense of responsibility for own and team activities + Innovation and timely implementation of applications + Analytical skills + Team work skills. + Willingness constantly looking for solutions, improve qualifications. **Additional information** + Employment contract + Modern office in a business district of Warsaw + Private medical care + Cofinancing of the MultiSport card + Cofinancing of leisure time + Opportunity for professional development + International cooperation + Culture of dialogue and openness to initiative + Friendly working atmosphere + Work-life balance + No dress code