Maximize customer satisfaction by creating and maintaining a responsive service organization for your assigned territory. Responsible for the operations and performance of the Field Service Technicians and Lead Technicians as well as customer retention. Primary Duties and Responsibilities: + Maintain control over WIP + Keep up on PM’s and maintain a completion rate of at least 95% + Maintain company guidelines for tech efficiency by: + Conduct PM audits (2 per month) to insure techs are meeting the requirements of a PM + Customer Visits – Visit each of our top ten service customers (including rental “ship to” accounts) at least once per quarter. + Rental – respond to requests of Rental Coordinator for repair, transport, and paperwork requests. + Be accessible and responsive to your technicians, customers, and all LP departments. + Oversee any tech apprentice under your supervision and make sure all traning criteria is met + Ensure all technicians are achieving their individual training objectives + Manage road service technicians + Recruit, develop and evaluate personnel + Customer retention and new service business + Administrative tasks Requirements + Valid driver's license + Good communication, interpersonal, and motivational skills + Technical and repair knowledge required + Must be able to lift up to 50ibs + Highschool Diploma + Experience as a field service technician Benefits + Competitive Health and Wellness Benefits + 401(k) with Company Match + Company Cell Phone + Employee Appreciation Program + Voluntary Wellness Program + Paid Training