JOB TITLE: Field Service Team Leader     

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DEPARTMENT: Operations - Mining

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REPORTING TO: Field Service Manager  

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LOCATION: Johannesburg    

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PURPOSE OF POSITION

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To provide the leadership to the Mining Operations team and ensure delivery in terms of customer satisfaction, service delivery and operational financial performance.

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KEY RESPONSIBILITIES

\n\nOverall responsible for HSSE and Compliance; to ensure an incident and injury-free workplace and compliance towards Mining customer policies, GVR policies and all relevant laws and legislations including 2.6.1 appointment. \nResponsible for cost performance for the service and installation operations team.\nCo-operate with Mining Operations and projects teams to drive and deliver profitable growth through delivering upgrade opportunities on current business.\nDrive lean transformation of the operation to improve safety, quality, delivery and cost within the service and installation value stream.\nBuild and secure quality in teams and service processes to attain or exceed contracted SLA levels, equipment downtime 3hr/ machine/ month and achieve First-Time-Fix > 95% \nManage and grow high performing project business, with focus on HSSE, quality, on-time-delivery, and cost control to optimize customer experience and profitability.\nMake sure that the teams embrace and actively use the full range of Vontier Business Systems’ tools to secure full control of all business KPI`s through daily management.\nBuild team to deliver market leading performance in line with current business needs and strategic plan objectives.\nSupport finance in best possible way to achieve all working capital forecast (inventory, receivable, payable and work in progress).\n\n

DELAGATION OF AUTHORITY

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The associate has the authorisation to work within the framework of the actual Delegation of Authorities (DOA).

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POSITION RELATIONSHIPS

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Internal            

\n\nNeeds to report key issues and corrective actions to the Field Services Manager and Operations Director as deemed necessary.\nNeeds to work closely with peers, HR Business Partner, Regional Sales Manager, Finance Director and the local business controllers to execute service delivery\nNeeds to develop a strong working relationship with all direct reports and ensure that business performance is reviewed regularly on a data-driven basis with corrective actions and countermeasures initiated as required.           \n\n

External

\n\nNeeds to be highly customer focused, and able to form effective working relationships with key customers and suppliers, oil companies, mines and other contractors \n\n

MEASURES OF PERFORMANCE (INDICATORS)

\n\nZero Loss Time incidences (LTI), 100% near miss / potential incidences with implemented corrective action within x days, 100% employee participation in NMPI reporting\nService (Installation and Project) profitability to meet budget target\nDeliver budgeted upgrade sales target \nOverall SLA at >95% on a continuous basis.\nFirst-Time-Fix at >95% on a continuous basis.\nDrive continuous productivity level improvements measured by completed jobs per man per day\nOperational costs at or below forecast/budget targets monthly, with countermeasures implemented to reduce costs when targets are missed.\nChargeable Service and Installation Run-Rate revenues at or above targets monthly.\nWorking Capital improvements, with a YOY improvement > +1.0 turns (weighted).\nMeet or exceed all customer contracted KPI’s\n

PERSONAL QUALIFICATIONS & EXPERIENCE 

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Education/achievements   

\n\nDegree/diploma in engineering or commerce or mining will be an advantage.            \nEngineering and business qualification\nSix Sigma or Lean experience\n\n

Experience/Knowledge        

\n\n10 years’ experience     \nSite and Operational Management, Customer Service Delivery.\n\n

Specific Skills

\n\nHigh technical skills, financial and, contract management             \nCustomer service delivery management\n\n

ROLE SPECIFIC COMPETENCIES & BEHAVIOURS 

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Mining experience:

\n\nUnderstanding Mining environment, value chain, economic business drivers, market dynamics and customer pain points.\nFuel Management will be an added advantage.\n\n

Commercial background             

\n\nManaging Revenue and Cost budgets\nManaging Profitability\nManaging Contracts and commercial pricing models and cost drivers.\n\n

Fuel Management Background 

\n\nAutomated Fuel dispensing and management technology.\n\n

IT Background  

\n\n Solid understanding of “Big Data” concepts, analytics and interpretation of trends and translating into business value. Industrial IT technology a plus.\n\n

People Management    

\n\nOrganisation development experience.\nLeadership skills with regards a large diverse field force team, coaching and mentoring, being a role model, leading from the front.\nPerformance management, talent management.\n

Gilbarco Veeder-Root represents the leading brands of solutions and technologies that provide convenience, control, and environmental integrity for retail fueling and adjacent markets. In 2002, the Gilbarco and Veeder-Root companies combined into one marketing brand, with distinctive and complementary business lines, services, and sales capabilities. Veeder-Root is the world's leading supplier of automatic tank gauging and fuel management systems and one of the few companies in the industry to design, manufacture and service its own products; supplying and integrating the broadest range of new and proven technologies to reduce cost of ownership, enhance environmental integrity, and improve performance and profitability for petroleum marketers and commercial fueling enterprises worldwide.

Vontier is a $3B global industrial technology company focused on smarter transportation and mobility. Our five operating companies—Gilbarco Veeder-Root, Global Traffic Technologies, Teletrac Navman, Matco Tools, and Hennessy Industries—are united by a powerful purpose: mobilizing the future to create a better world. Our portfolio of trusted brands includes market-leading expertise in mobility technologies, retail and commercial fueling, fleet management, telematics, vehicle diagnostics and repair, and smart cities. Vontier’s pioneering solutions advance safety, security, efficiency, and environmental compliance worldwide.

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Energized by our shared purpose and values, we have a strong culture shaped by a deep organization-wide commitment to inclusion, diversity, and equity (ID&E) and corporate responsibility. Eight vibrant global employee resource groups serve as powerful focal points for connection, community, and advocacy, and we actively support community causes through Vontier Cares. We offer flexible remote and in-person, open-space work options.

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The Vontier Business System (VBS), our engine for success and our competitive advantage, powers every aspect of our business performance through a continuous improvement mindset. As we look to the future, we will continue to evolve VBS to prepare our teams for new challenges and opportunities, and to stay on the forefront of changing technologies through fast iteration and focused experimentation. To learn more about us visit: www.vontier.com