NPI has been designing leading-edge sorters for over 40 years and sets the standard for affordable, high quality, high speed, and low maintenance machines. We strive to meet the customer's highest expectations in automated mail and parcel sorting by providing the industry’s most compact design. This focus has allowed NPI to have a solid financial position and be the dominant market leader.  Over 1,200 NPI sorters have been installed worldwide.  This fleet includes over 200 sorters that are USPS Full Service IMB certified. NPI provides a competitive upgrade program; with almost 150 of our competitors converting to NPI control software and hardware in the last 3 years. NPI equipment currently operates in over 20 countries worldwide, manufactured specific to each country and each customer’s operational requirements. Major customers of NPI are Posts, Courier Companies and Competitors of Posts, Mail Production Companies, and Companies in the Financial, Insurance, DVD Rental, Retail, Remittance and General Merchandising Industries. 

The strongest segment of our offerings is currently the Xstream Dual infeed parcel sorter in use by some of the largest names in parcel delivery services.

OUR MISSION: Provide our customers innovative, best-in-class, hardware and software products and systems to help them maximize their processing efficiencies.

 

We are looking for a highly motivated individual capable of maintaining sorting equipment to achieve optimal uptime. In the event of a problem, you must be capable of troubleshooting Hardware and Software issues. Our goal is to provide the fastest resolution possible in order to get the equipment back in safe operations. If you feel you meet these requirements, and can be a contributing member to a great team, please submit your resume.

Quickly and efficiently resolve customer issues to maintain maximum uptime. Maintain customer equipment by scheduling and performing regular preventive maintenance inspections on equipment; Work with support personnel to install new equipment and perform equipment upgrades, Properly control company assets by managing parts inventory and on-site tools. Maintain an exceptional level of customer satisfaction by communicating in a cooperative and supportive manner. Promptly review service updates/bulletins and take recommended action on same, installation/retrofit instructions, system machine schematics, etc. Continue to enhance value to company by staying technically current, i.e. attending continuing education courses in such areas as: networking and software, etc. Respond to emergency and non-scheduled calls for service 24/7 within established response time goals Provide technical support and training to less experienced Site Technicians Look for new ways to improve the timeliness and quality of the level of service provided. Be knowledgeable in customer processes and procedures, including sort plans, IMB requirements etc. Be knowledgeable in a full understanding of the methods used for generating paperwork and dispatching product. Flexible to work any shift including nights, weekends, and Holidays Strong electronics/electrical background Solid mechanical knowledge Ability to apply software skills and knowledge to our equipment Ability to use hand and power tools and measuring equipment i.e. oscilloscopes, DMM, etc. Ability to read technical drawings and documentation Full range of motion and unrestricted mobility. Ability to lift 50-75lbs. Good problem-solving and troubleshooting skills Good time management skills Strong customer relations skills Clear and concise verbal and written communications Ability to carry out detailed written and verbal instructions independently Ability to persuade/influence others in sensitive/confrontational situations Basic computer skills: DOS, Windows, UNIX, Microsoft Office

EXPERIENCE:

High school graduate or equivalent Prefer a 2-year degree or certification in electronics/advanced mechanics/software training 1+ years related industry/equipment experience Will consider an equivalent combination of education and experience.